IS Training Facilitator and Support Specialist

HONORINE NGUM

**** ***** ****, **********, **,***74 202-***-**** ****.****@*****.***

PROFILE

Dedicated and highly skilled Facilitator in an information system (IS) with over 4 years of experience in designing, delivering, and evaluating training programs, particularly those related to IS technologies and best practices. Passionate about providing excellent customer service. Possess excellent time management, organization, and multitasking abilities. EXPERIENCE

DIRECT SUPPORT WORKER

Project Redirect Washington, DC February 2025 - Present

• Assisting with activities of daily living (ADLs) such as bathing, dressing, grooming, and toileting.

• Reminding and assisting with medications, monitoring vital signs, and supporting clients with dietary needs.

• Cooking meals, doing laundry, cleaning, and grocery shopping.

• Providing transportation for appointments, social activities, and other outings.

• Supporting individuals in expressing their needs and participating in social activities.

• Implementing behavior plans, managing crises, and providing counseling.

• Maintaining accurate records of services provided, medication logs, and behavioral assessments. FACILITATOR

Libalele Empowerment Institute Johannesburg, South Africa December 2023 - August 2024

• Ensuring everyone has a chance to participate and that the discussion stays on track.

• Actively soliciting input from all participants and creating an inclusive environment.

• Keeping the session on schedule and ensuring that all agenda items are addressed.

• Redirecting the discussion when it veers off-topic or becomes unproductive.

• Ensuring that all participants feel comfortable expressing their opinions and ideas.

• Encouraging participants to work together towards common goals.

• Helping to mediate disagreements and find common ground.

• Ensuring that participants understand the purpose of the session and the desired outcomes.

• Helping the group to identify and remember important information.

• Documenting key decisions, action items, and important points.

• Evaluating the effectiveness of the session and identifying areas for improvement.

• Offering constructive feedback to participants and the group. FACILITATOR

Africa Institute for Capacity Development (AICD) January 2023 – November 2023

• SAP HCM and FICO

• Information technology

• Administrative Function

• Monitoring and evaluation

MARKER AND CLASSROOM TEACHER

Department of Higher Education Pretoria, South Africa December 2020 - December 2021

• Collaborating with sales, marketing, advertising, product design, and product development team members to plan promotional marketing campaigns

• Student mentoring

• Progress evaluation

• Remedial instruction

• Co-op program management

• Test administration

• Creating editorial and content creation calendars for various media platforms and outlets

• Producing a brand style guide that best captures the company or client’s voice and mission

• Helping team leaders set, allocate, and monitor the budget of each project

• Meeting with clients to discuss brand guidelines, goals, budget, and timelines

• Conducting market research to determine a target audience’s needs, wants, habits, interests, and other relevant factors used in creating targeted marketing campaigns

• Researching previous successful campaigns to understand what worked, what didn’t, and what can be improved

• Reviewing the progress and success of a campaign, adjusting or pitching ideas for new campaigns as necessary

• Conducting financial management N5

ASSISTANT FINANCE, ADMIN, AND HR MANAGER

REGCOMS (Pty) Ltd November 2014 – November 2020

• Payroll reconciliation using VIP payroll package

• Petty cash handout and capture in Pastel

• Bank reconciliation

• VAT and PAYE submissions

• Report to the Financial Manager

• Budget forecast and reporting

• Journal entries

• Invoicing customers on SAP

• Fleet and credit card capture and reconciliation.

• Liaison with suppliers and creditors to address various issues

• IRP5 capture on EasyFile and submission to SARS

• VAT and EMP201 reconciliation in Pastel and submission on efile.

• Clock in site employees every morning

• Capture timesheets on Excel and transfer them to SAGE VIP for month-end salary payments

• Draft employment confirmation letters for employees

• Do employment confirmations of employees with the banks and any other institutions if need be.

• Print out pay slips every month for employees.

• Reconcile payments received from customers to invoices on Pastel.

• Do payments from the bank to suppliers and employees.

• Liaison with suppliers and customers on behalf of the company.

• Monthly declarations of employees on the UIF website

• UIF COVID-19 benefit and payment follow-up with UIF on behalf of employees SAP (SYSTEMS APPLICATION PRODUCT) TRAINER (HUMAN CAPITAL MANAGEMENT (HCM)) Community-based January 2014 – 31st July 2014

• Develop end-user documentation and training material, including Presentations, Facilitator Guides, Learner Guides, and Assessment Guides

• Develop SPP simulations

• Packaging simulations in SPP (SPP administration tasks)

• Participating in quality reviews and effecting necessary changes

• Participating in knowledge transfer to Trainers and presenting Train the Trainer sessions to BURS facilitators FINANCIAL CONSULTANT AND AUDITOR

Morar Incorporated Chartered Accountants January 2011 – December 2013 Companies worked for at Morar Incorporated

National Department of Transport (Pretoria)

• Doing Gap analysis on the Strategic Plan, Annual Performance Plan, and holding workshops with the department’s DDGs to discuss the various gaps in their programmed line of responsibilities.

• Redressing some of the audit queries raised by the Auditor General and doing a follow-up on them. SOLO and AWOL SHOES AND ACCESSORIES (19th June 2012 – 30th August 2012) Audit Supervisor

• Supervision of shoes and fashion accessories audit by teams in Solo and Awol stores all over Gauteng province SKILLS & COMPETENCIES

• Strong ACL Analytics skills

• Excellent Co Op program management skills

• Strong attention to detail

• Excellent communication and team-building skills

• Proficiency in International Financial Reporting (IFRS, IAS, and ISA)

• Problem-solving skills

• Strong Python, SQL, Oracle skills

• Microsoft Office suite 365

• Fluently in French

• Proficiency in Pastel Partner, Pastel Xpress, ACS Freight system COURSES/CERTIFICATIONS

CPR / AED / First - Aid

American Red Cross Washington, DC 2025

CMT Certified

University, College name City, State 2024

EDUCATION

Master of Science (M.H.I.), Health Informatics

University of Illinois Chicago, IL 2024 – Present Certificates in Health 2022 -2023

University of Washington

• Leadership and Management in Health

• Fundamentals of Global Health and Research

• Monitoring and Evaluation in Health

• Epidemiology

Master of Science (M.I.S.), Management and Information Systems University of South Africa Pretoria, South Africa 2022 Bachelor of Commerce (B.B.I.), Business Informatics University of South Africa Pretoria, South Africa 2018 References

Name: Ramazani Bondonga

Position: Financial Manager Regcoms (Pty)Ltd

Email: Athilia.bondonga@vodacom

Cell: +243*********

Name: Sikelelwa Foslara

Position: Senior Auditor Morar Incorporated

Email: *********@********.**.**

Cell: +277********

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