Remote Customer Support / Admin Assistant Resume

ANAIZ PADILLA

Orlando, FL

407-***-**** *****.*******@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and highly personable professional with 5+ years of experience in customer service, client support, appointment management, and administrative operations. Strong ability to communicate clearly, resolve issues efficiently, and maintain a positive client experience in fast-paced environments. Experienced with remote communication tools, high-volume inquiries, and multitasking across multiple platforms. Seeking a remote Customer Service, Virtual Assistant, or Administrative Support role. CORE SKILLS

• Remote Customer Support (Phone, Email, Chat)

• Conflict Resolution & De-Escalation

• Appointment Scheduling & Calendar Management

• CRM & Data Entry • Record-Keeping

• Virtual Administrative Support

• Payment Processing & Order Management

• Sales Support & Product Recommendations

• Multitasking & Time Management

• Strong Written & Verbal Communication

PROFESSIONAL EXPERIENCE

Customer Service Associate L’Oréal – Orlando, FL 2022–2024

• Assisted customers with inquiries, product recommendations, returns, and order issues.

• Resolved client concerns quickly and effectively through active listening and problem-solving.

• Supported sales goals by upselling products and providing personalized recommendations.

• Handled high-volume customer interactions with consistency and accuracy. Security Officer Merlin Entertainments – Orlando, FL 2018–2022

• Monitored premises to ensure safety, enforce policies, and respond to incidents calmly.

• Utilized de-escalation techniques to manage conflicts and maintain a secure environment.

• Prepared detailed incident reports and collaborated with law enforcement when needed.

• Demonstrated situational awareness and fast decision-making. Licensed Esthetician Hand & Stone Massage and Facial Spa – Orlando, FL 2024–2025

• Managed appointment scheduling, client check-ins, phone support, and payment processing.

• Provided exceptional client service and maintained strong client relationships.

• Promoted and sold skincare products based on client needs.

• Maintained organized records and client notes with accuracy. EDUCATION & CERTIFICATIONS

• Licensed Esthetician – State of Florida

• Florida Class D Security License

Contact this candidate