Technical Customer Support & Data Entry Specialist
Resume:
Aryel Owens
(ah-re-yel Oh-wens)
Chicago, IL
***********@*****.***
Summary
●Seeking Technical Customer Support with 3 years of experience in customer service and data management. Resolved technical issues at DoorDash, enhancing customer satisfaction; adept in verbal/written communication, data integrity, and report preparation.
●Proven skills in live chat support, call handling, and technical assistance at Walgreens.
●Experienced Data Entry Specialist with over 2+ years of expertise in accurately managing, processing, and analyzing large datasets. Proven track record of maintaining high accuracy rates, automating workflows, and contributing to operational efficiency through proactive problem-solving. Adept at maintaining confidentiality, collaborating with cross-functional teams, and delivering results within strict timelines.
Skills
●Able to Type 32 WPM
●Microsoft Suite
●Problem Solving
●Email and Live Chat Support
●Efficiency
●Good Communication
●Teamwork
●Technical Troubleshooting
●Operating Systems Knowledge
●Help Desk Support
●Customer Relationship Management (CRM)
●Time Management
●Adaptability
●Patience
●Networking Fundamentals
●MS Excel, Google Sheet
CRM Systems & Database Tools
Work Experience
Honor Vet Technologies (Client - University of Chicago) - Chicago, IL March 2025 - July 2025
Data Entry Clerk (Remote - Temp)
J.P. Morgan Chase & Co., Chicago, IL Aug 2023 - Sep 2024
Data Entry Clerk (Onsite - Temp)
●Entered and verified large volumes of data, ensuring high accuracy and maintaining database integrity through prompt error correction.
●Created and maintained reports for management using MS Excel and other database systems.
●Supported report generation and presentation preparation, facilitating efficient information dissemination.
●Collaborated effectively with team members to meet critical deadlines and maintain consistent data quality standards.
●Accurately inputting data into databases, spreadsheets, or software systems.
●Regularly updating and maintaining data records.
DoorDash Inc. Chicago, IL Feb 2023 - Jan 2024
Digital Store Shopper
●Resolved technical issues to enhance customer satisfaction.
●Assisted in the organization and placement of food items according to company policies.
●Addressed billing issues and order inquiries, contributing to a 20% increase in profits.
Amazon Inc., Matteson, IL Jan 2022 - Current
Fulfillment Associate
●Utilized strong verbal and written communication abilities to transcribe key information from vendors and customers.
●Reviewed and validated data to minimize errors in the system.
●Conducted accurate inventory counts to support daily analysis and operational efficiency.
●Maintained precise records to ensure data integrity and support decision-making processes.
●Generating data reports and summaries as required.
●Supported inventory management processes by maintaining up-to-date records.
●Handled data entry for financial records, customer orders, and inventory management.
Walgreens Inc. South Holland, IL Oct 2020 - July 2021
Customer Service Associate
●Monitored claims and coordinated with physician services to ensure accuracy and efficiency.
●Provided technical support and contributed to various store responsibilities, enhancing operational workflow.
●Managed customer interactions effectively via live chat, email, and telephone communication channels.
●Keeping logs and documentation of data entry activities.
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