Customer Service Oriented Hospitality Specialist
Resume:
NADINE WASHINGTON
*******************@*****.*** ·
Objective- Obtain a position as customer service representative, where customer relations experience can be fully utilized to improve customer satisfaction and promote the company’s brand name.
EXPERIENCE
JANUARY 2013 – JULY 2016
ASSISTANT EXECUTIVE HOUSEKEEPER, MICROTEL INN SUITES
●Housekeeping records
●Preparing daily work assignments for the room attendants
●Conducting room inspections
●Managing the public areas
●Keep stock inventory
●Assisting housekeeper manager coaching and disciplining team members to improve performance
MARCH 2004 – AUGUST 2008
FRONT DESK REPRESENTATIVE & HOUSEKEEPER, HOMETOWN SUITE
●Welcome guests upon entry to the hotel, assisted with check in and check out
●Answered phones, booked reservations, respond to emails and electronic reservations
●Kept records of occupied rooms
●Clean room as needed and laundry assist
EDUCATION
FARMVILLE CENTRAL (HIGHSCHOOL)
1994-96
FEBRUARY 2008
PITT COMMUNITY COLLEGE
GPA: 2.8
MITCHELL’S HAIR ACADEMY
2009-2010
OBTAIN COSMETOLOGY LICENSE
KEY SKILLS AND QUALIFICATIONS
Problem Analysis Problem Solving Organizational Skills Customer Service Orientation Adaptability Strong interpersonal- Communication
●GED
I HAVE PASSION TO HELP AND SERVE PEOPLE WHERE I AM. I'VE WORKED IN CUSTOMER SERVICE THE MAJORITY OF MY LIFE. I'M VERY ADAMANT ABOUT SERVING OTHERS MAKE PEOPLE EXPERIENCE MEMORABLE WHEREVER I GO. ITS A DUTY OF MINES TO LEAVE LASTING IMPRESSION FROM ARRIVAL TO DEPARTURE. I'M A DEPENDABLE AND RELIABLE PERSON WILLING TO LEARN NEW THINGS
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