Friendly, Reliable Customer Service Professional
Resume:
Heather Way
Idaho Falls, ID *****
*************@*****.***
Professional Summary
I am a friendly, loyal and very dedicated individual who has an ambition to succeed in any given environment. I love to learn, and am always up to a challenge in any given situation. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer! Up Work Experience
Cashier/Customer Service
Easterseals-Goodwill NRM-Idaho Falls, ID
July 2025 to Present
• Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints
• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed • Implemented effective upselling techniques to increase sales of promotional items or add-ons • Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Assisted in inventory management by monitoring stock levels at the checkout counter
• Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Trained new employees on operating cash registers effectively
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
• Developed rapport with regular customers by remembering their preferences and providing personalized service
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Family Dollar Cashier
Family Dollar-Idaho Falls, ID
March 2025 to July 2025
● Clean
● stock shelves
● Check customer out
● Recover and face store
● Stock store
● • Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints
● • Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
● • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
● • Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
● • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
● • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly Front Desk Agent
My Place Hotels
April 2024 to October 2024
● check in guests.
● help guest with any problems that come up
● We also do laundry for the hotel. Including sheets, towels, blankets and rags.
● Clean lobby
● Stock store they have located in hotel
● • Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints
● • Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
● • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
● • Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
● • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
● • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly Guest Service Representative.
Shilo Inn
August 2023 to April 2024
● Checked in guests.
● paperwork
● Checked to make sure guests have all they need for their stay..
● Clean bathroom and lobby
● Folded towels
● Also brought items to guest
● Shovelled during the winter
● • Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints
● • Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
● • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
● • Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
● • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
● • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly Guest Service Representative.
HillTop Hotel Idaho
May 2023 to August 2023
● Checked in guests.
● Paperworker and gave change when needed.
● Checked to make sure guests have all they need for their stay..
● I have worked all 3 shift
● Folded towels, clean lobby and floors, shoveled sidewalks
● • Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints
● • Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
● • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
● • Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
● • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
● • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly Motel 6 Guest Service Representative.
Motel 6
August 2020 to May 2023
● Checked in guests.
● Paperworker and gave change when needed.
● Checked to make sure guests have all they need for their stay..
● I have worked all 3 shift
● Folded towels, clean lobby and floors, shoveled sidewalks
● • Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints
● • Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
● • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
● • Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
● • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
● • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly Education
Idaho State University-Pocatello, ID
January 1998 to December 1999
Tongue Point Job Corp-Astoria, OR
January 1994 to December 1995
High School Diploma
Harrison High School-Colorado Springs, CO
January 1992 to December 1993
High School Diploma
Bonneville High School-Idaho Falls, ID
January 1990 to December 1992
Skills
• Excellent Customer Service
• goal oriented
• very trustworthy
• I learn quickly
• type 40-60 wpm
• reliable
• Hard working
• And love to be challenged
REFERENCES
BUSINESS REFERENCES
Ashley Johnson (General Manager Goodwill) 208-***-****
Ashley Skinner (Assistant GM) 208-***-****
Kim Magallanes (Retail Supervisor) 208-***-****
PERSONAL REFERENCES
Cher Cook 208-***-****
Tiffany Caverhill 406-***-****
Sybil Shults 406-***-****
Contact this candidate