Customer Account Coordinator with SAP Expertise
Resume:
Patrice THOMAS
Raeford, NC *****
*********@*****.***
Professional Summary
My objective is to find a long-term career in which I can utilize my knowledge and experience to create a fulfilling and a rewarding experience for myself and within the workplace. Willing to relocate: Anywhere
Work Experience
Customer Account Coordinator
Mondi Jackson
January 2018 to September 2025
Communicate effectively through emails and video calls for my assigned accounts. (managed 9 different plants)
Set up in persons meeting and plant visits
Travel to meet in person with customers
Hold bi-weekly meetings to review account status
Train new hires
Responsible for retrieving PO and release orders
Enter release orders or new production orders into SAP Manage customer inventory and reports sent to customer Enter rework orders for any material placed on hold Enter re-plan orders for any production produced short Work with customers to maintain proper inventory levels based on inventory terms Following up on new onboarding projects
Maintain and monitor AGED inventory and work with customers to release Monitor past due, short/overpaid invoices and work with customers to collect Complete non-conformances when customer makes a complaint Complete Obsolescence forms when items get replaced or obsoleted Monitor and perform scrap authorizations for non-usable material
(finished and raw)
Work with logistics to set up shipments and track if necessary Cylinder and Flexo Plate Billing to customer
Secure film with purchasing on any new structure
Run report to close open production orders that may drive requirements Set up press approvals for customers upon customers’ request Send waiver letters to customer that will not attend press approvals Submit request to have descriptions changed through all productions Monitor/managed customer orders on current production schedule On board new designs through our CCD system
Work through in process material to ensure it’s consumed on any upcoming orders Review customer forecast and make suggestions of reorder (VMI orders) Work with the art department on any new designs that come through Lab Tech
Mondi Jackson-Jackson, MO
January 2016 to December 2018
Working independently handling samples
Ran multiple different testing equipment
Recorded results into SAP
Place nonconforming material on hold
Recorded COAs
Data entry/record keeping
Education
Diploma
New Madrid County Central
January 2007 to December 2007
Diploma
New Madrid County Central
January 2007 to December 2007
Upper secondary education
High school diploma
Skills
• Front desk - Front desk experience (6-10 years)
• Typing
• Writing skills
• Word Document
• Office management
• Call center
• Relationship management
• Cash register
• Google Docs
• Phone etiquette
• Microsoft Office
• Management
• Attention to detail
• Computer literacy
• Customer service
• Adobe
• Communication skills
• Teams
• Office experience
• Microsoft Word
• English
• Client services
• Adobe Acrobat
• Computer skills
• Windows
• Account management
• Customer acquisition
• Dispatching
• Microsoft Access
• DocuSign
• SharePoint
• Databases
• Calendar management
• Filing
• Microsoft Outlook
• Access
• Leadership
• Report Analyzation
• Database systems
• Data entry
• Administrative experience
• Hybrid(2023-preset)
• Microsoft Excel
• Outbound calling
• Grammar Experience
• Word processing
• Training & development
• Organizational skills
• Multi-line phone systems
• Customer support - Customer support experience (6-10 years)
• Work remotely (2020-2023)
• Time management
• SAP
• Microsoft Powerpoint
• Executive administrative support
• Zoom
Certifications and Licenses
Certified Administrative Professional
Microsoft Office Specialist
Driver's License
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