Certified Sales Operations Professional
Resume:
KANDIS GROGAN
Mesquite, TX ***** 214-***-**** *************@*****.***
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS/PLATFORM KNOWLEDGE
Experienced working with the following ERP/CRM Platforms
Oracle
SAP
Sales Force
Connectwise
Zendesk
Yardi
Microsoft Teams
Problem resolution, result driven
Fast Learner
Team Player
EXPERIENCE
07/2023 to Current
Sales Support /Assistant Program Manager
OmniOn Power Plano, TX
Assisted sales team in preparing quotations for customers.
Coordinated delivery of products or services ordered by customers with vendors or suppliers.
Generated weekly, monthly, quarterly, and annual sales reports for management review.
Handled customer complaints in a timely manner while ensuring satisfaction.
Processed leads in CRM, managed correspondence and generated reports and other data to track sales goals and targets.
Conducted regular quality assurance checks to ensure consistent quality standards.
Coached and trained junior staff members on customer service best practices and procedures.
Performed root cause analysis to identify areas of improvement in the customer experience journey.
11/2020 to Current
Customer Specialist /Account Manager
ABB Power Electronics Plano, TX
Managed a backlog of expedites to work with buyers, planners and vendors to overcome production obstacles in order to meet project needs for material and business revenue.
Conducted internal and guided external audits for order entry, billing, shipping, invoicing, and finance systems accuracy.
Ensure the resolution of customer issues (e.g. order or technical) by coordinating with various internal and/or external teams.
Track target performance and provide results to management.
Mentored new employees on procedures and policies to maximize team performance.
Continuously electing in cross training and opportunities to help extend knowledge of supply chain, demand planning and internal buyers.
Coordinate resolution with customers, and engineers to begin R&D process to create new solutions and products.
06/2017 to 08/2020
Project Manager
Technology Resource Center of America LLC Denton, TX
Sales support assistance included managing opportunity and risk assessments, planned and quoted resources through 3rd party service providers.
Teamed with Engineers to Develop a statement of work, create SOPs and field tech install guides.
Assessed project risks by paying attention to contracts and service level agreements. Identified restraints and sourcing actions.
Oversaw budgets for project, tracked expenses and communicated timelines with key stakeholders on milestones.
Prepared presentations, reporting for customer, stakeholders and staff members detailing project goals and progress.
06/2017 to 06/2019
National Account Manager
Technology Resource Center of America LLC Denton, TX
Addressed incoming customer inquiries by collecting service request, creating tickets within customer preffered ERP/CRM that will have associated sales orders, assigned technician scope, billing contracts and tailored templates to be implemented for each customer.
Offered productive solutions, increasing customer satisfaction by exceeding service SLA's.
Lead efforts in locating additional resources that expanded the service coverage and hardware available in the field that resulted in more profits, and sales to onboard new clients.
Oversaw logistics for customer deliveries.
Supervised and motivated customer service teams with RPOPS ( Relentless pursuit of Perfection )
Interacted with multiple nationwide customers at once, staying within service communication guidelines to maximize updates as fast as possible.
EDUCATION AND TRAINING
05/2023
Associate of Applied Science: Buisness Management
Dallas College Dallas, TX
03/2014
High School Diploma
North Mesquite High School Mesquite, TX
REFERENCES
Windy Hernandez
ABB- Project Planning & Controls Specialist
Amanda Simon
TRCA - Nation Support Center Director
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