Relocating Professional: 15+ Years in Ops & PM

Darla Cooper

Elkhart, IN *****

Email: ***************@*****.*** Phone: +1-574-***-****

Willing to Relocate: Yes

Professional Summary

Dynamic and results-oriented professional with over 15 years of experience in customer service, team leadership, administrative support, and technical operations. Proven success in property management, project coordination, and executive-level support. Adept at driving operational efficiency, mentoring teams, and delivering exceptional service. Seeking to contribute to Interlink Group’s mission through strategic project and property management expertise.

Core Competencies

Property & Project Management

Executive & Administrative Support

Team Leadership & Staff Development

Customer Service & Client Relations

Office Operations & Scheduling

Technical Support & Troubleshooting

Inventory & Asset Management

Recruitment, Training & Mentoring

Conflict Resolution & Communication

Data Entry, Analysis & Reporting

Event Planning & Coordination

Process Improvement & Change Management

Professional Experience

Executive Assistant

Interlink Group – South Bend, IN July 2024 – Present

• Serve as a strategic partner to executive leadership, managing high-level administrative functions and cross-departmental coordination.

• Lead property management initiatives including vendor negotiations, facility maintenance oversight, and lease administration.

• Support project lifecycle activities—planning, execution, monitoring, and reporting—across IT and operations teams.

• Develop and implement process improvements to enhance office efficiency and communication flow.

• Coordinate logistics for corporate events, client meetings, and community outreach programs.

• Manage sensitive data and ensure compliance with organizational policies and confidentiality standards.

Service Team Leader

Meijer – Elkhart, IN October 2022 – July 2024

• Directed daily operations of the service department, ensuring optimal staffing, workflow, and customer satisfaction.

• Spearheaded training programs to improve team performance and service delivery.

• Collaborated with upper management to implement new service protocols and performance metrics.

• Resolved escalated customer concerns and maintained high service standards across shifts.

Store Manager

Family Dollar – Elkhart, IN November 2020 – October 2022

• Oversaw full-spectrum store operations including staffing, budgeting, inventory control, and customer engagement.

• Managed property-related tasks such as maintenance coordination, vendor relations, and compliance with safety standards.

• Led strategic initiatives to boost sales, reduce shrinkage, and improve customer retention.

• Recruited, trained, and developed a high-performing team aligned with company values and goals.

Administrative Assistant

Interlink Group – South Bend, IN May 2020 – January 2022

• Provided operational support for multiple departments, including scheduling, procurement, and contract management.

• Played a key role in project coordination, assisting with timelines, resource allocation, and reporting.

• Designed and launched an internship program to support talent development and community engagement.

• Supported IT and facilities teams with property-related logistics and vendor coordination.

Client Service Agent

MUV Transportation – Dallas, TX October 2019 – March 2020

• Coordinated logistics for large-scale vehicle bookings and corporate transportation services.

• Managed trip confirmations, payment processing, and dispatch operations to ensure seamless execution.

• Delivered high-touch customer service, resolving issues and ensuring satisfaction across events and scheduled trips.

• Supported event demonstrations and collaborated with internal teams to optimize service delivery.

Trainer / Server

Snooze, an AM Eatery – Dallas, TX January 2019 – September 2019

• Played a key role in the successful launch of a new restaurant location, training staff on service standards and operational procedures.

• Delivered exceptional customer service in a fast-paced environment, managing orders and guest interactions with professionalism.

• Mentored new hires, fostering a culture of teamwork and excellence.

• Handled customer concerns with empathy and efficiency, ensuring positive dining experiences.

Supervisor

XO Communications – Dallas, TX July 2011 – April 2014

• Led a team of technical support representatives, providing coaching, performance evaluations, and escalation management.

• Oversaw service restoration efforts and ensured timely resolution of technical issues for business clients.

• Maintained quality assurance standards and collaborated with cross-functional teams to improve service delivery.

• Managed escalations and implemented solutions to enhance customer satisfaction and operational efficiency.

Repair Technical Specialist / Translator

XO Communications – Dallas, TX September 1999 – January 2010

• Diagnosed and resolved service interruptions for enterprise clients using VoIP systems, switches, and routers.

• Translated technical communications for Spanish-speaking clients, ensuring clarity and resolution.

• Managed trouble tickets and coordinated with field technicians to restore services efficiently.

• Provided expert support on IP protocols, Cisco routers, and Avaya voicemail systems.

Education

High School Diploma

Northwest High School – Omaha, NE May 1992

Certifications

ServSafe Food Handler

Customer Service & Technical Support – Proficient

Management & Leadership Skills – Completed

Supervisory Skills – Proficient

Attention to Detail – Proficient

Technical Skills

Microsoft Office Suite Google Workspace

Salesforce CRM Remedy ProComm Plus

VoIP Systems Cisco Routers Avaya Voicemail

Basic IP Protocols Windows OS Troubleshooting

Additional Skills

Logistics & Dispatching

Interviewing & Recruiting

Sales & Upselling

Event Planning

Community Engagement

Property Maintenance Coordination

References

Available upon request.

Contact this candidate