Administrative Support & Customer Service Specialist
Resume:
Maya Brummer
Details
Atlanta, GA, *****
United States
**********@*****.***
Skills
Customer Service
Communication
Logistics Management
Event Coordination
Teamwork
Athlete Training
Languages
English
Profile
Administrative and customer support professional with experience across office, retail, and event operations. Proficient in CRM platforms and Microsoft 365; skilled in inbox triage, calendar coordination, data accuracy, and document control. Known for simplifying processes, accelerating turnaround times, and partnering across teams to resolve issues. Ready to contribute as an Administrative Assistant or Customer Support Specialist and eager to grow into expanded responsibilities. Employment History
AI Data Annotation Specialist (Freelance/Independent Contractor), Telus International, Global, Remote
OCT 2 0 2 5 — J AN 2 0 2 6
Performed data annotation tasks to enhance AI model training and improve accuracy.Collaborated with cross-functional teams to ensure data integrity and compliance with project guidelines.Utilized strong communication skills to provide feedback on data quality and annotation processes. Administrative Assistant, Majestic Management Services, LLC, Atlanta, GA
AUG 2 0 2 0 — S E P T 2 0 2 5
Manage inbox and calendar for the Managing Member; maintain organized documentation; coordinate projects and day-to-day office operations.
• Streamlined email workflows to improve response times.
• Organized scheduling to enhance time management.
• Maintained comprehensive, well-indexed office files. Customer Service Representative, Connexus Resource Group, US Based, Remote
DEC 2 0 2 4 — F E B 2 0 2 5
Handled customer interactions and resolved inquiries in a seasonal full-time role; leveraged CRM software and Microsoft 365 to deliver timely, professional support.
• Improved customer satisfaction through clear, empathetic communication.
• Used CRM tools to streamline workflows and reduce response times.
• Collaborated with teammates to resolve complex issues efficiently. Universal Furniture Associate (Seasonal), Williams-Sonoma, Inc., International, Remote
AUG 2 0 2 3 — APR 2 0 2 4
Supported customer inquiries and sales as a seasonal, full-time Universal Furniture Associate; assisted with inventory management and product displays; collaborated to elevate the customer experience.
• Guided customers through product selection with knowledgeable recommendations.
• Streamlined inventory tasks to improve efficiency.
• Supported visual merchandising to enhance store presentation. Throws Official, The Track Lab, Atlanta, GA
MAR 2 0 2 0 — MAY 2 0 2 3
Oversaw Shot Put and Javelin events for Georgia’s premier spring youth track and field series; mentored beginner and intermediate throwers; coordinated event logistics and volunteers; recorded and reported official meet results.
• Led training sessions to improve athlete technique and performance.
• Organized event logistics to ensure smooth operations.
• Accurately recorded and reported meet results.
Education
High School Diploma
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