Versatile Office Administrator and Educator Resume

UZMA SHAH

E: *******@*****.***

P: 408-***-****

A: Pleasanton, CA, 94566

WORK HISTORY

Charles Katz Insurance Services - Office Administrator (part-time) Pleasanton, CA • 2022 - Present

• Support agency with customer service-related tasks.

• Act as a liaison between clients and insurance company representatives.

• Operate computers using word processing and business software and other office equipment.

• Check forms, records, reports and other materials for accuracy, completeness and confirmation with established procedures.

• Scan and file documents and records in the Eclipse Agency Management System.

• Coordinate and oversee all general office activities. Pleasanton Unified School District - Substitute Teacher (part-time) Pleasanton, CA • 2021 - Present

• Responsible for providing instruction, managing the classroom environment, and promoting student learning in the absence of the regular classroom teacher.

• Follows the teacher’s outlined lesson plans. Consults with the principal and/or designee to resolve questions and/or concerns. Hand & Stone Massage and Facial Spa - Skin care/Sales Representative Dublin, CA • 2019 - 2020

• Developed individualized, therapeutic skin care programs.

• Fostered friendly, warm and exceptional customer experience.

• Demonstrated products effectiveness which drove sales. Elixir Technologies Corporation - Technical Writer Punjab, Pakistan • 2001 - 2002

• Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.

• Worked as supervisor for user guide and training manual development teams. Assisted in hiring, training and development of technical writers. Imperial International School - School Manager

Punjab, Pakistan • 1999 - 2001

• Planned, controlled and directed overall activities for elementary school with 210 students and 14 faculty members.

• Scope of position included: staff recruitment, development, and evaluation; record and administration organization; student discipline; program initiatives; team building; shared decision-making; school values promotion; and creation of safe, respectful, and fair environment.

• Monitored and evaluated educational programs to maintain high- quality performance objectives and standards. Introduced computer technology initiative and identified age-appropriate software to broaden curriculum objectives.

E D U C A T I O N

Certificate: Technical Communication

University of Berkeley Extension

Berkeley, CA • 2000

Certificate: Computer Science

School of Business and Commerce

Pakistan • 1998

Bachelor of Arts: English Literature

Federal Govt. College for Women

Pakistan • 1994

Platforms: Windows, Macintosh

Tools: MS Word, Power Point, Access, Excel, Acrobat, Outlook, Zoom, Eclipse Agency Management System

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