Ambitious Tech-Savvy Banking Professional Pivoting to Web Design

Tyuan Williams

Bowie, MD • 518-***-**** • *****.********@*****.***

Professional Summary

Detail-oriented fraud, service, and operations professional with 7+ years of experience in financial services, specializing in suspicious activity review, fraud prevention, account and loan verification, and regulatory compliance. Skilled in evaluating account behavior, supporting cross-departmental investigations, analyzing trends, and responding to employee and member inquiries. Strong communication, analytical, and technical abilities with proven success in maintaining accuracy, supporting loss mitigation, and adhering to BSA, AML, OFAC, Reg E, Reg Z, and financial privacy requirements. Professional Experience

S3 Shared Services – Linthicum, MD

Real Estate Servicing Specialist July 2022 – May 2024

• Investigated discrepancies and unusual account behavior through data review, documentation analysis, and system research.

• Ensured adherence to corporate policies, federal regulations, and privacy requirements while processing daily servicing requests.

• Acted as a department resource by assisting with system navigation, authentication procedures, and compliance awareness.

• • Communicated with multiple internal teams to research, resolve, and document issues related to accounts, transactions, and high-risk activity.

• Provided support in onboarding and training of team members, promoting accuracy, compliance, and proper workflow execution.

• Maintained a professional and customer-focused environment by handling escalated issues with empathy and detailed problem-solving.

State Employees Federal Credit Union (SEFCU) – Albany, NY Card Operations Manager July 2021 – April 2022

• Oversaw daily operational workflows, ensuring staff adhered to fraud procedures, compliance regulations, and accuracy standards.

• Investigated escalated fraud claims, unauthorized transactions, and suspicious card activity in line with Reg E, Reg Z, BSA, and AML policies.

• Collaborated with Fraud, Disputes, Payments, and Risk teams to identify trends and mitigate losses.

• Reviewed reports and system alerts to identify anomalies, potential fraud rings, and patterns requiring further investigation.

• Responded to employee requests related to member account activity, transaction validation, and fraud-related inquiries.

• Provided coaching and performance support to staff regarding fraud detection, regulatory requirements, and operational expectations. Member Solution Specialist August 2016 – July 2021

• Served as the primary contact for member and employee inquiries related to account activity, new accounts, loan applications, disputes, and suspected fraud.

• Investigated unauthorized transactions and suspicious activity by reviewing system notes, transaction records, and documentation.

• Ensured compliance with BSA, AML, OFAC, the Right to Financial Privacy Act, Reg E, and Reg Z during account research and issue resolution.

• Identified fraud patterns, escalated high-risk cases, and supported fraud personnel by gathering details and reviewing evidence.

• Used system tools and authentication steps to verify identities, validate applications, and review transaction legitimacy.

• Documented findings accurately to support case decisions, audit trails, and regulatory review.

• Assisted in training new employees on fraud awareness, compliance expectations, system use, and customer resolution processes.

Education

C.W. Post University – Brookville, NY

Bachelor of Arts in Sociology — May 2015

Skills

• Suspicious Activity Review • Fraud Detection Systems • Account & Loan Verification • Trend Identification • Loss Mitigation Support

• BSA • AML • OFAC • Reg E • Reg Z • Right to Financial Privacy Act • Internal Policy Adherence

• High-Volume Queue Management • Issue Resolution • Cross-Department Communication • Data Accuracy • Multi-System Navigation

• Microsoft Office • CRM Platforms • Citrix • Verification & Documentation Systems

• Analytical Thinking • Research & Investigation • Professional Communication • Time Management • Detail Orientation