Multifaceted Property Manager and Retail Associate

Mia Shane

**** *********** **. ******* ** *****

313-***-**** ***********@*****.***

EDUCATION

High School Diploma June 1988

Osborn High School, Detroit, MI

WORK EXPERIENCE

Cashier

Once upon a child – Novi, MI September 2024 – Present

Processed customer transactions efficiently, handling cash, credit, and debit payments while ensuring accurate and balanced cash drawers.

Delivered excellent customer service by greeting and assisting customers, resolving complaints, and answering inquiries about products and services.

Maintained a clean and organized checkout area, restocking bags, receipt paper, and other supplies as needed.

Landlord August 1997 – July 2024

3M Property Renovations – Detroit, MI

Managed and maintained multiple rental properties, including tenant screening, lease agreements, and rent collection, ensuring timely payments and high occupancy rates.

Coordinated property maintenance and repairs by liaising with contractors and service providers, resulting in well-maintained and safe living environments for tenants.

Resolved tenant issues and disputes professionally, providing excellent customer service and maintaining positive landlord-tenant relationships, leading to low turnover rates.

Maintenance July 2023 – November 2024

McKinnley Property – Ann Arbor, MI

Performed routine and emergency maintenance on apartment units and common areas, including plumbing, electrical, HVAC, and general repairs, ensuring resident safety and satisfaction.

Conducted regular inspections of building systems and equipment, identifying potential issues early and implementing preventative maintenance to avoid costly repairs.

Collaborated with property management and vendors to coordinate and oversee large-scale projects, such as renovations and upgrades, while minimizing disruption to residents.

7 Angles Cleaning Services August 2020 – June 2022

Receptionist – Detroit, MI

Greeted clients and managed incoming calls, providing information on services, scheduling appointments, and directing inquiries to the appropriate departments, enhancing overall customer satisfaction.

Coordinated daily schedules and appointments for cleaning crews, ensuring efficient time management and optimal service delivery across multiple client sites.

Maintained accurate records and managed billing processes, including invoicing, payment processing, and updating client files, contributing to smooth and organized office operations.

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