Experienced Customer Service & Office Administrator

Tiffany D. Allen

Cleveland, OH

OBJECTIVE

To obtain a position that allows me demonstrate and contribute strong customer service and/or clerical skills and experience in a professional environment.

PROFESSIONAL PROFILE

oComputer literate in multiple operating systems, programming languages, and software applications with cutting-edge knowledge of technological changes and their business implications; enthusiastic about applying new technologies, enhancing current technical expertise, and applying transferable skill sets.

oHighly analytical team player with aptitude for quickly scrutinizing environments to identify and prioritize needs/risks and develop solutions.

EDUCATION

Associate of Information Technology, Bryant & Stratton, Cleveland, OH, August 2010

Nurse Assistant Competency Certification, Health Careers Center, Cleveland, OH, June 1998

SYSTEMS EXPERIENCE AND PROFICIENCY

Operating System Applications Programming Languages

Customer Service MS Word HTML

Call Center MS Excel SQL, using Oracle

40 WPM PowerPoint Some Visual Basi

PROFESSIONAL EXPERIENCE

Campaign Advisors/Polls, Shontel Brown for Congress, June 2021 – September 2021 (Temporary)

oReached out to community members via phone and email about the upcoming election.

oResponsible for over 100 Inbound calls a day.

oResponsible for entering data into the mobile app about their opinions.

Receptionist/Customer Service, Project Playbook, Cleveland, OH, May 2008 to April 2020

oResponsible for entering customer information into the database

oHandled 10-20 inbound and outbound calls to schedule appointments and plan events.

Recovery Specialist/Customer Service, CFNA, Brook Park, OH, March 2018 to August 2020 (Temporary)

oCollecting on past due Bridgestone/Firestone accounts

oResponsible for making outbound calls to collect payments from customers.

oProcessed customer payments

Secretary/Customer Service, Adoption & Attachment Therapy Partners, September 2015 to May 2016

oPayroll

oMedical Billing/Coding

oFaxing, filing, Letters, Mailings, and Scheduling of company events and therapy sessions

Call Center Customer Service Marriott Reservation Center, Solon, OH, October 2014 to May 2015

oResponsible for 150+ inbound calls a day to schedule appointments.

oEntered customer information into the database.

oReceived customer payments over the phone.

Leasing Agent/Customer Service, Classco Realty, East Cleveland, OH, August 2012 to January 2013

oShowing prospective tenants apartments

oCollecting rent

oOffice duties (faxing, filing, background checks, etc.)

Home Health Aide, Mattie Bobbitt, Cleveland, OH, Sept. 2003 to Dec. 2006

oPreparation of meals

oPhysical care of patient

oTransporting to appointments and errands

Account Representative, GC Services, Valley View, OH, June 2000 to Sept.2003

oCollecting on past due accounts for AT&T

oSetting up payment arrangements for delinquent customers

oTaking Payments via credit or check

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