Customer Care & Operations Specialist

NICOLE PINTER

**** ***** **** *** **** #* Hamilton, ON L8V 4L2

Tel: 905-***-**** *************@*****.***

OBJECTIVE: To obtain a full time position in a well established organization where my skills and expertise can be most effectively utilized.

HIGHLIGHTS OF

QUALIFICATIONS:

Cooperative, punctual and a conscientious employee

Good organizational and time management skills

Ability to provide constructive feedback in a positive manner

Ability to interact with employees with different needs and people from diverse backgrounds Strong analytical and problem-solving skills

Excellent communication skills, verbal and written

Fast learner, multi- task and enjoy a challenge

Computer Skills: Microsoft Office 360, Excel, Ample Organics, Authorize.net and Word, Slack, Accelo, Salesforce

EDUCATION:

Correctional Worker Diploma Niagara College, Graduated 2003

OSSD Diploma Blessed Trinity H.S., 2001

EMPLOYMENT:

IMP Digital Burlington, ON 2022-November 2025

Lead Champion

Respond to new leads in the LiveChat for dealers in the Hot Tub Industry in regards to pricing and product information

Call new leads to see if they have any questions regarding the products that they were looking at on the dealer’s website

Assist with QA for new dealer websites

Review open support tickets and mark them as Resolved if completed

Call dealers who attend Expo’s that we are attending to book appointments for the owner to have meetings with

Assist with calling clients to follow-up and see if they need any assistance regarding updates for their website

Update the Master Specification Sheet with new products that Jacuzzi and Sundance and other brands come out with

Call new dealers to introduce DASSS System to gain new business

Maricann Inc Burlington, ON 2017-2020

Associate Manager, Customer Communications

Handle Incoming and Outgoing calls for patients and Medical Cannabis Clinics

Set up accounts for new patients using Ample Organics

Verify and approve Medical Documents for patients

Call patients that are approved and place orders for them over the phone

Call Medical Clinics to verify prescriptions for new doctors

Enter incoming faxes for Registration Applications and Medical Documents into Ample Organics

Educate patients about different strains for Dry Flower and regarding dosages for Oil

Respond to emails received by patients

Transfer Medical Documents to other Licensed Producers

Assist with updating SOP’s according to Cannabis Regulations

Obtained my PIC license (Person in Charge)

HTM Electronics

Inside Sales Rep Burlington, ON 2006-2017

Perform Incoming and Outgoing calls for customers that inquire about sending quotes on sensors we have to offer

Email and Fax quotes and specifications to customers that are interested in a particular sensor

Set up accounts for new customers using Salesforce

Call End Users and Distributors on any new sensors and special offers

Count and put away inventory in the warehouse

Assist with receiving and putting away inventory

Pull sensors from stock in the warehouse for orders to be shipped

Test out sensors that are to be sent to customers that are part of the Prox Worx Program Set up appointments for Outside Sales Team

Sitel- Capital One St. Cathrines, ON 2004-2006

Quality Professional

Peer Mentoring for the new hired employees

Sold Payment Protection and Credit Inform to customers

Coached 5 OJT classes on tasks and sales to transition them from OJT to the production floor

Assisted with Floor Support to help answer employees questions

Filing, Photo copied and entered stats into computerized system

Motivate and train the new hired class through presenting the Quality Presentation

Evaluate CSP’s and update Team Managers of the CSP’s performance

Completed Sitel Online Courses: Call Centre Management: Managing & Motivating your Staff,

Giving Feedback and Praise to your Team, Handling Angry

Customers, Handling Difficult Team Members, How to Coach,

Succeeding as a New Manager, When to Coach, Your Coaching

Style. Read 23 Steps To An Effective Call Centre, By Real Bergevin

Contact this candidate