Dynamic Coordinator with 13+ Years Experience

SHYLAJA SANGEM

+1-216-***-**** • *************@*****.*** • Atlanta, GA

Professional Summary: Dynamic and versatile professional with over 13 years of experience in Business coordination, Client management, and Training functions across Financial Services, and Education sectors. Proven ability to support cross-functional operations, lead teams, and drive internal communications. Currently supporting Administrative, behavioral, and coordination needs for special education students, demonstrating resilience, empathy, and multitasking—traits valuable for a business centric role at Sutherland. Experienced in both Corporate and Educational environments, with strong analytical, project management, and interpersonal skills

Professional Experience

(Paraprofessional Role Special needs) Forsyth County School District, Georgia 2021 – Present Worked with the County In contract role and currently in Full Time position as an Educator. • Provide individualized support and assistance to students with diverse special needs, reinforcing behavior plans, learning goals and fostering an inclusive learning environment. • Collaborate closely with teachers, therapists, and administrators, ensuring seamless communication and documentation. • Manage multiple responsibilities in a high-demand environment requiring empathy, patience, and precision. • Transferable skills: Client service, adaptability, multitasking, and coordination under pressure.

Delivered personalized support to students and families, ensuring clear communication and timely follow-ups.

Maintained accurate records and documentation aligned with compliance standards. Key Competencies

Customer Service & Relationship Management

Problem Solving & Critical Thinking

Data Entry & Documentation Accuracy

Email & Phone Support

Multitasking in High-Volume Environments

Team Collaboration & Communication

Business Tools: MS Office Suite, Google Workspace, Jira, SharePoint, Confluence, Career Sabbatical: 2016 – 2021

Training & Development Consultant PACE Training, Hyderabad, India May 2010 – Feb 2015 Designed and facilitated soft skills workshops, enhancing communication and client interaction capabilities.

Conducted needs assessments and tracked participant progress using spreadsheets and reporting tools.

Developed training materials and maintained organized records—strengthening documentation and data entry skills.

Career Sabbatical: 2007 – 2010

Team Leader – Client Services & Operations HSBC Bank, Hyderabad, India Jun 2001 – Oct 2006

Led a team managing customer queries, financial transactions, and service escalations. Scheduled workflows and ensured timely resolution of client issues. Maintained detailed logs and reports, ensuring data accuracy and compliance. Built strong client relationships through consistent service and follow-up. Collaborated with cross-functional teams to provide accurate updates to customers and ensure high service standards.

Applied empathy and problem-solving to support diverse needs—skills directly applicable to customer-facing roles.

Customer Advisor Stone Core Investments, Hyderabad, India Jun 2000 – May 2001 Responded to customer inquiries and provided product information. Entered and updated client data in internal systems. Supported operational coordination and improved customer satisfaction through attentive service.

Delivered exceptional customer service by handling inquiries, providing product information, and resolving issues.

Entered customer details and transaction data into the CRM system, ensuring all entries were up to date.

Supported the team with general office tasks, including filing, organizing documents, and maintaining digital records.

Handled multiple tasks simultaneously in a fast-paced environment, demonstrating patience and precision.

Collaborated with internal teams to resolve issues and improve service delivery. Notable Skills: Adept at adapting to new environments and reentering the workforce with consistent performance. • Demonstrated ability to bridge gaps between business goals and service delivery through empathy, strategy, and collaboration. • Strong interpersonal communication skills cultivated through educational support and corporate client roles. Education & Certifications • MBA – Marketing, Kranthi Institute of Management, India • Bachelor’s in Commerce, Kakatiya University, India • Scrum Fundamentals Certified Technical Trainings and skills: • Business Analysis: BRD, FRD, TRD, RTM • Project Tools: MS Project, SharePoint, Visio, Jira, Wrike • Methodologies: Agile, Waterfall, Design Thinking • Documentation: Microsoft Office Suite, Google Workspace • Communication Tools: Confluence

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