Medical Records & Customer Service Professional

TYONNA JOHNSON

803-***-**** ****************@*****.*** Elgin, SC 29045

EDUCATION

Institute of Medical and

Business Careers:

Medical Records Technician-

Associate In Specialized

Technology-

02/2025

Related Coursework:

Anatomy and Physiology I,

Anatomy and Physiology II,

Electronic Health Records,

Physician Billing and Coding,

Disease Processes, Procedural

Coding, Diagnostic Coding I,

Advanced Diagnostic Coding

II, Insurance Billing, Medical

Terminology I, Medical

Terminology II, Medical Office

Adm. Procedures

SKILLS

CUSTOMER SERVICE

ATTENTION TO DETAIL

TEAMWORK

TIME MANAGEMENT

PUNCTUALITIY

MULTITASKING

EXPERIENCE

Assurant- Insurance Tracking

12/2023 – 10/2024

• Monitored and verified insurance documents to ensure compliance with lender requirements and internal guidelines.

• Accurately updated and maintained customer insurance records using specialized tracking systems.

• Communicated with insurance agents and customers to resolve discrepancies and ensure timely processing.

Amazon- Fulfillment Center Warehouse Associate

08/2023 – 12/2023

• Picked, packed, and processed customer orders efficiently to meet daily fulfillment targets in a high-volume environment.

• Operated scanners and warehouse tools to track inventory, ensuring accurate order handling and shipment.

• Maintained a clean, organized workspace and adhered to safety standards to support smooth warehouse operations.

BlueCross BlueShield- Customer Service Representative 04/2023 – 08/2023

• Delivered high-quality support by assisting members with inquiries regarding coverage, claims, and benefits, ensuring compliance with HIPAA and company policies.

• Resolved complex issues with professionalism and efficiency, leading to improved customer satisfaction and retention.

• Utilized internal systems to process requests, update member information, and document call interactions accurately and promptly.

Teleperformance- Customer Service Representative

12/2018 – 02/2023

• Provided fast, friendly, and effective support to customers across various industries via phone, email, and chat.

• Handled billing inquiries, account updates, and service troubleshooting with a focus on first-call resolution.

• Maintained performance metrics including call quality, handle time, and customer satisfaction.

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