Dynamic Administrative Communications Specialist
Resume:
FELICIA
COOLEY
********@***.***
Crystal Springs, MS 39059
Bold Profile
Dynamic Administrative Communications Specialist with proven
expertise at the Mississippi Department of Health, adept at crafting
impactful communication strategies and enhancing brand visibility.
Skilled in press release writing and effective internal communications, I
successfully managed crisis situations and fostered stakeholder
relationships, driving engagement and improving outreach
effectiveness.
Qualified Administrative Specialists with strong background in
communications, adept at crafting compelling messages and managing
media relations. Proven ability to develop and execute communication
strategies that enhance brand visibility and strengthen stakeholder
engagement. Demonstrated excellence in team collaboration and crisis
communication.
PROFESSIONAL SUMMARY
SKILLS
Effective internal
communications
•
• Event planning
• Social media strategy
• Digital marketing expertise
• Digital communication strategies
• Press release writing
• Professional business writing
• Analytical problem-solving
• Effective multitasking
• Accurate data entry
• Team leadership
• Social media oversight
Crystal Springs High School
Crystal Springs • 05/1991
High School Diploma
Auburn University
Auburn, Alabama, AL • 09/2013
Bachelor of Science: Food And
Nutrition
Auburn University
Highest GPA-4.0
Bachlor of Science Degree
EDUCATION
ACCOMPLISHMENTS
• Resolved product issue through consumer testing.
Collaborated with team of 12 in the development of Surveys
Solving..
•
• Documented and resolved several which led to solved summaries.
• Supervised team of 12 staff members.
Achieved Proven results through effectively helping with
Management
•
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 12 staff members.
• Documented and resolved complaints which led to proven results
• Documented and resolved complaints which led to proven results
Mississippi Department of Health - Administrative Communications
Specialist
143B Lefleur Square • 12/2023 - Current
WORK HISTORY
Developed and executed communication strategies to enhance brand
awareness and engagement.
•
Coordinated cross-functional teams to ensure alignment on
messaging and project timelines.
•
Managed content creation for various platforms, including social
media, newsletters, and press releases.
•
Analyzed audience metrics to refine communication approaches and
improve outreach effectiveness.
•
Managed crisis communication situations, protecting company
reputation and minimizing negative impact on stakeholders.
•
Oversaw crisis communication efforts, ensuring timely responses and
message consistency during critical situations.
•
Established relationships with key stakeholders to facilitate
collaboration on strategic projects.
•
• Produced high-quality multimedia content to support marketin
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