Dedicated Customer Service Professional with Security Experience

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ANGEL DAY

**********@*****.*** 463-***-**** Indianapolis, US 46241 WWW: Bold Profile

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Threat assessment

Access control management

Emergency response

Conflict resolution

Effective communication

Relationship building

Staff training

Body language analysis

Asset protection

Lockdown procedures

Security equipment operation

Event security

Crowd control

Crime prevention

Staff management

Alarm systems

Security operations experience

Situational awareness

Reporting skills

Personal security

Contraband identification

Meijer Avon, Indiana

Customer Service Sales Representative

01/2023 - 07/2025

Assisted customers with product selection and inquiries to enhance shopping experience.

Processed sales transactions accurately using point-of-sale systems. Resolved customer complaints promptly to maintain satisfaction and loyalty.

Collaborated with team members to restock shelves and organize displays effectively.

Trained new staff on customer service policies and store procedures efficiently.

Monitored inventory levels and reported discrepancies to management for action.

Suggested additional products or services that may benefit the customer's needs.

Answered incoming customer calls regarding product questions, sales inquiries, and complaints.

Provided accurate information about products and services. Identified potential opportunities to upsell products or services. Assisted customers with navigating website for product selection purposes.

Performed follow-up calls to confirm customer satisfaction with product or Summary

Skills

Experience

service received.

Built sustainable relationships with customers through open communication.

Adhered to company policies when dealing with customers. Listened to customer needs to identify and recommend best products and services.

Greeted and assisted customers to foster positive experiences. Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

Replenished and arranged items to maintain appearance. Reset store displays for special events and seasonal merchandise changes. Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases. Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities. Bad•Ass Security

Security Guard

05/2019 - 11/2022

Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.

Circulate among visitors, patrons, or employees to preserve order and protect property.

Answer alarms and investigate disturbances.

Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.

Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary. Lock doors and gates of entrances and exits to secure buildings. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. CNF Investments Indianapolis, Indiana

Customer Service Representative (Office

and Administrative Support)

08/2015 - 03/2019

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Review insurance policy terms to determine whether a particular loss is covered by insurance.

Answered customer inquiries via phone, email, and chat. Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Provided excellent customer service to resolve customer complaints in a timely manner.

Developed strong customer relationships to encourage repeat business. Collected deposits or payments and arranged for billing. Connie's Cleaners & Crew Indianapolis,

Indiana

Crew Leader

02/2010 - 07/2015

Abtaining all my crews responsibilities and expectations for the day Assigning those responsibilities and expectations for each crew members Keep record of all my crew members hours, over-time, schedules, and anything changes each worker wants to change they must report to me for my consideration

Once all info has been recorded and all members areas are cleaned to satisfaction

Responded promptly to customer inquiries concerning services provided by the crew.

Maintained accurate records of employee attendance, hours worked, vacation time.

Monitored inventory levels and ordered supplies as needed. Inspected equipment for proper operation before use by crew members. Trained new hires on job duties, safety protocols, and company policies. Participated in hiring process for new employees; conducted interviews and reference checks as needed.

Settled issues among crew members by addressing problems immediately and mediating disagreements.

Parkview Academy Rockville, IN

High School Diploma in General Studies

04/2014 - 12/2015

GPA: 3.9

Strayer University

Some College (No Degree) in Accounting

Education and Training

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