Experienced Hospitality & Administrative Professional with Remote

Ashley Dozois

Palm Coast, FL *****

*************@*****.***

+1-754-***-****

Professional Summary

Experienced hospitality and administrative professional with nearly 9 years of customer service, sales, and office management experience. Skilled in event coordination, travel planning, and remote communication tools. Seeking a flexible, remote hospitality or coordination role to leverage strong organizational and interpersonal skills for exceptional guest and client experiences. Work Experience

Bartender/Server

Johnny ds

January 2018 to April 2021

* Efficiently handled cash transactions and accurately processed payments using POS system

* Provided exceptional customer service by promptly addressing inquiries and resolving issues

* Explained coverage details to customers, ensuring clear understanding of services

* Reviewed policy applications and assessed risk factors to determine coverage eligibility Office Assistant

Broward chiropractor

January 2014 to September 2019

* Managed and organized office supplies, ensuring efficient inventory levels and timely reordering

* Scheduled and coordinated meetings, appointments, and travel arrangements for executives

* Handled incoming calls, took messages, and directed inquiries to appropriate staff members

* Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties

* Coordinated office events such as team-building activities or celebrations to foster a positive work environment

Insurance Agent

American Income Life Insurance

* Explained insurance products and coverage options to clients, ensuring clear understanding

* Assisted clients with policy applications and processed necessary documentation

* Conducted outbound calls to prospective clients to generate new business opportunities

* Provided ongoing customer service and support for policyholders Education

Nursing (College)

Daytona state

January 2019 to August 2022

High school diploma or GED

Hospitality Management (Associate's degree)

Travel and Tourism (Associate's degree)

Skills

• Mobile booking applications

• Typing

• Employee relations

• Teaching

• Remote communication tools (Zoom, Slack, Microsoft Teams)

• Data cleaning

• Experience with children

• Administrative experience - Administrative experience (Less than 1 year)

• Order taking

• Airline regulations compliance

• Retail sales

• Productivity software

• Handling customer inquiries

• Providing product information

• Calendar management

• Sales

• Telemarketing

• Achieving sales targets

• Microsoft Office

• Multi-line phone systems

• Marketing

• Teamwork

• Attention to detail

• Medical terminology

• Grammar Experience

• Filing

• Phone answering

• Payroll management

• Administrative experience within education industry

• Spreadsheet conditional formatting

• ICD-10

• Medical assisting

• CRM software

• Data sorting

• Needs-based selling

• Suggestive selling

• Email management

• Call center experience

• Patient interaction

• Physician office experience

• Basic math

• Group travel coordinator experience

• Organizational skills

• Administrative experience within healthcare

• Microsoft Excel

• Meeting scheduling

• Microsoft Access

• Appointment scheduling

• Guest relations

• Passport requirements compliance

• Patient safety operations

• Home health agency experience

• Analysis skills

• Greeting customers

• Data interpretation

• Project coordination

• Travel industry - Travel industry experience (Less than 1 year)

• Executive administrative support

• Outbound calling

• Mobile devices

• POS systems

• Time management

• Order assistance

• Microsoft Outlook

• Zoom

• Expedia Partner Solutions

• Presentation preparation

• Office experience

• Faxing

• Cash handling

• Data interpretation and reporting

• Booking.com

• Private practice experience

• Web applications

• Travelocity

• Travel scheduling

• Confidential information handling

• Travel planning

• Insurance verification

• Business travel arrangements

• Scanning

• Consultative selling

• Technical Proficiency

• Office supply management

• English

• Bartending

• Customer complaint resolution

• Outdoor work

• POS

• Record keeping

• Editing

• Hospitality

• Restaurant experience

• First aid

• Ethernet

• Reservation systems

• Computer operation

• Fundraising

• Customer inquiry handling

• Google Workspace

• Italian cuisine

• Event planning

• Insurance agencies

• Report preparation

• Talent management

• Microsoft Word

• Itinerary planning

• Office equipment routine maintenance

• Microsoft PowerPoint

• Front desk

• Upselling

• Windows

• Sales lead qualification

• Public safety experience within hospitality industry

• Independent insurance agency experience

• Worldspan

• Medical administrative support

• Customer service

Languages

• English - Intermediate

Certifications and Licenses

Life & Health Insurance License

Present

Licensed to sell life insurance through American Income Life. CPR Certification

ServSafe

Food Handler Certification

Driver's License

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