Customer-Focused Service Professional with Leadership Potential
Resume:
Luna Phillips **** **th Ave NE
Seattle, WA *****
*************@******.***
EXPERIENCE
Starbucks, Wedgewood — Barista
APRIL 2023- APRIL 2024
Working at Starbucks taught me the knowledge and gave me the experience of customer service, responsibility of customers, keeping a clean and above standard workplace along with communicating effectively with co-workers. What knowledge I have gained:
-Keeping store up to health code
-Presenting up to standard drinks and food
-Connecting with regulars and creating bonds
-Learning to training new baristas and to educate them in their own personal learning styles
-Keeping up in a fast paced environment
Banana Republic, University Village — Associate
APRIL 2024 - PRESENT
Becoming a retail associate I learned to process payments, handle cash, sign people up for credit cards and process returns in a correct and timely manner. I use communication skills for example; sharing product knowledge, receiving and accurately answering questions and giving recommendations to ensure the customer is content with their visit. What knowledge I have gained:
-Ability to successfully present credit cards and obtain consent to sign up customer (5% conversion rate)
-Acknowledge what the client wants to fulfill their needs
-Cash handling
-Brand credit card applications
-Creating a presentable/standard retail environment
-Keeping racks stocked, standards corrected, and replenishing Camp Kirby, Anacortes — Camp counselor/ caregiver
APRIL 2023 - APRIL 2023
Being a camp counselor/caregiver of children gave me the knowledge of understanding children's needs, supervising, planning outdoor activities, teaching children safety protocols, enforcing rules, and supporting their SKILLS
Training skills, experience
working with children,
communication skills,
attention to safety protocols,
leadership, money
management, organization,
time management, cleanliness,
problem solving, food service,
teamwork,
emotional needs and wants.
What knowledge I gained:
-Working with children
-Planning activities
-Taking care of children's needs
-Patience when working with others
-Team work
Reformation, University Village — Associate
April-May 2025
While working at Reformation I learned how to adapt to a unique style of retail. Reformation uses advanced technology to help customers, keep the store updated, and complete transactions. Though being there for only a month it helped me advance my preexisting customer service skills. EDUCATION
Fusion Academy, Eastlake — High School diploma (completed) Bellevue College, Bellevue - Radiology Technician Program December 2024- Present
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