Administrative Data Entry Specialist with Precision and Reliability
Resume:
Deborah Crowley
Livonia, MI *****
**************@*****.***
iamdeborahcrowley.mystrikingly.com
PROFESSIONAL SUMMARY
Dynamic and purpose-driven entrepreneur, author, and business strategist with 17+ years of leadership experience across corporate, small business, and nonprofit sectors. Proven ability to launch, scale, and sell successful companies while empowering communities through senior advocacy, legal access, and women’s empowerment. Skilled in business operations, staff development, customer relations, and strategic planning. Recognized globally for leadership, including honors from the United Nations.
CORE COMPETENCIES
Business Strategy & Operations
Senior Advocacy & Program Development
Leadership & Team Management
Customer Service Excellence
Public Speaking & Training
Legal Access Advocacy (Ladies of Justice Ambassador)
Entrepreneurship Coaching
Nonprofit Development
Project & Event Management
Microsoft Office & Tech Systems
PROFESSIONAL EXPERIENCE
Director & Ladies of Justice Ambassador — LegalShield
2006–Present
Promote affordable legal and identity theft protection for families, small businesses, and employees. Support new associates in building residual income and understanding legal literacy. Award winning leader with multiple Directors and Managers developed. - Conduct training, group presentations, and legal wellness workshops.
- Provide legal access resources to underserved communities.
- Assist individuals and entrepreneurs with wills, powers of attorney, and legal readiness.
CEO & Founder — Exclusive Cleaning Services, LLC
2015–2024 Michigan
Built and scaled a commercial and residential cleaning company from startup to a million dollar enterprise. Employed over 350 workers over 17 years and served as an essential business during COVID 19. - Oversaw daily operations, HR, payroll, quality control, and customer relations.
- Secured major commercial accounts and maintained a 90% client retention rate.
- Developed staff training programs and advanced cleaning protocols (ISSA, GBAC, OSHA Certified).
- Successfully sold the company in 2024.
Senior Administrative Assistant / Floor & Charity Coordinator — Xerox Corporation/GM Litigation
2004–2014 Detroit, MI (GM Legal Division)
Provided executive support, security onboarding, facility management, safety oversight, and charity coordination. - Managed executive scheduling, travel, reporting, and confidential data.
- Processed staff onboarding/offboarding, access badges, and compliance protocols.
- Coordinated charity campaigns raising over $100,000.
Chief Administrative Assistant — Highland Park School District
2002–2004 Highland Park, MI
Supported school administration, teachers, students, HR, payroll, and finance departments. - Coordinated all clerical operations and student records.
- Supervised student co-op workers and led afterschool programs.
- Served as head coach of the Pom-Pom Squad for 2 years.
Office Supervisor & Administrative Assistant — Easter Seals
2000–2002 Southfield, MI
Supervised transportation and office staff, managed appointment scheduling, billing, and client crisis support.
Audio-Visual Administrator / Unit Coordinator — Rutgers University
1998–2000 Newark, NJ
Managed audiovisual scheduling, budget analysis, facility requests, and safety responses.
Administrative Assistant / Customer Complaint Coordinator — McDonald’s Corporation
1984–1991 Bedminster, NJ
Handled franchise communications, complaint resolution, sales data tracking, fleet coordination, and corporate reporting.
EDUCATION & CERTIFICATIONS
Cornell University — Certificate in Business Leadership
Essex College of Business — A.S. Business Administration
Wayne County Community College — Business Management Coursework
Certifications: ISSA, GBAC, OSHA, Notary Public
REFERENCES
Available upon request.
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