Administrative & Customer Service Specialist
Resume:
Kidder Mathews
ADMINISTRATION/CUSTOMER SERVICE REPRESENTATIVE
Answered a high volume of inbound phone calls.
Responded to customer emails, resolving issues.
Managed and processed customer service tickets,
documenting interactions.
Managed and processed customer service tickets,
documenting interactions.
Dispatched maintenance personnel to address on-site issues, coordinating schedules and communicating
with customers regarding service appointments.
Trained new employees on customer service
procedures, company policies, and system protocols, ensuring consistent service delivery.
Office Automation: Utilized Microsoft office suite along with additional applications
Administration/Customer Service
C H A R L E S E . S I N G L E T O N
************@*****.***
C O N T A C T
E D U C A T I O N
Collins College of Design
1995-1997
S K I L L S
Office Administration
Customer Service Professional
Data Entry
Graphic Artist
Web Design
W O R K E X P E R I E N C E
Humana
JUN 2018 - JUN 2019
INBOUND PATIENT REPRESENTATIVE
Maintained a high government security clearance,
ensuring the secure handling and protection of
sensitive information.
Coordinated and managed patient scheduling and
responded to high call volume and emails, utilizing a HIPAA-compliant system to streamline appointments. S U M M A R Y
Professional Background
Strong background in administrative tasks
Skilled in customer interaction
Office Automation
ADT Security
MAR 2013- JUL 2017
SERVICE COORDINATOR
Dispatched maintenance personnel to residential
locations statewide.
Answered Customer Inquiries via phone and emails
Recycled outdated equipment.
R E F E R E N C E S
Provided upon request.
Visual Communications
Greendale High School
1992-1995
General Education
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