Customer-Focused Office Professional with 20+ Years

KEISHA IRVIN

ABOUT ME

**** **** ** ** ******

Chicago IL, 60617

LIVE CHAT AGENT

Customer-focused Live Chat Agent with

experience providing real-time support

through chat platforms. Skilled in resolving

inquiries efficiently, maintaining a friendly and

professional tone, and delivering high

customer satisfaction. Strong multitasker with

excellent written communication and

problem-solving abilities.

(773)398 - 8096

*************@*****.***

EDUCATION

Completed coursework in business

management, accounting, marketing, and

customer relations, building a strong

foundation in organizational and operational

practices.

Developed analytical, communication, and

problem-solving skills through business-

focused projects, case studies, and team

collaboration.

Roosevelt University

Business Administration

Lindblom High School

Sept 1989 - June 1993

General Studies

Diploma Received

EXPERIENCE

provide real-time text support,

answering questions, troubleshooting

issues, and guiding customers on

products/services.

resolving complaints efficiently across

multiple chats simultaneously, all while

maintaining professionalism.

LiveOps

Live Chat Agent

Sept 2019 to Present

answering calls/emails, greeting visitors,

managing files (digital & physical),

scheduling, handling supplies, data

entry, and supporting staff with reports

and other duties.

Robert Half

office Assistant

May 2011 - Sept 2019

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