Quality Control Technician with 15+ Years Experience
Resume:
Iris Ross
Columbus, OH *****
**********@*****.***
Professional Summary
Experienced and dependable Quality Control Technician with over 15 years of cross- functional experience in warehouse operations, inventory control, custodial services, and optical manufacturing. Known for maintaining high standards of accuracy, cleanliness, and compliance in fast-paced environments. Strong leadership and problem-solving skills with hands-on expertise in chemical safety, shipping systems, data tracking, and cross- departmental communication. Committed to continuous improvement, team collaboration, and exceeding quality standards. Willing to relocate: Anywhere
Work Experience
Quality Control Technician
DB Schenker-Columbus, OH
July 2019 to Present
• Conducted detailed inspections of incoming and outgoing shipments to ensure quality and compliance with company and client specifications.
• Performed inventory control tasks including cycle counting, documentation updates, and discrepancy investigations.
• Collaborated with warehouse leadership to maintain accurate stock levels and improve quality assurance processes.
• Ensured proper handling, storage, and tracking of materials to meet safety and operational standards. Customer Service Representative / Inventory Control GEODIS-Columbus, OH
January 2017 to April 2019
• Managed returned goods and corrected invalid SKU data to maintain inventory accuracy.
• Used Microsoft Excel to track STS returns, process sample shipments, and prepare audit-ready inventory reports.
• Created ILPNs and processed chargebacks; used WorldShip to generate shipping labels for store deliveries.
• Performed regular cycle counts and audits to ensure precise stock control. Lab Liaison / Optical Operations
Bell (Essilor)-Lockbourne, OH
August 2013 to January 2017
• Monitored and reported daily lab performance metrics in team meetings.
• Resolved production delays by coordinating with customer accounts and resolving SLA issues.
• Identified and recovered missed or stalled jobs to maintain order flow and customer satisfaction.
• Cross-trained across multiple optical lab departments: Surface, Finish, Final Inspection, and Shipping.
• Transitioned from production roles into customer service, providing key communication between lab teams and clients.
Education
Columbus State Community College-Columbus, OH
January 2009 to Present
Upper secondary education
Training program
Bachelor's degree
High school diploma or GED
Skills
• Data center experience
• Medical terminology
• Time management
• Patient care
• Productivity software
• Communication skills
• Working with people with disabilities
• SharePoint
• Ophthalmology
• Electric pallet jack
• Measurement (quality control)
• Supervising experience
• Objection handling (sales technique)
• Stamping press
• Warehouse experience (10+ years)
• QA/QC
• Maintenance
• Customer communication
• Computer operation
• Caregiving
• Basic math
• Assembly
• Windows
• Group home experience
• Quality control process implementation
• Workplace health and safety regulatory compliance
• Hands-on mechanical technician experience
• Precision measurement in machining
• FDA regulations
• Continuous improvement
• RF scanner
• Computer literacy
• Logistics - Logistics experience (3-5 years)
• Outdoor work
• macOS
• Microsoft Excel
• Technical Proficiency
• Packaging
• Mobile devices
• Management
• Quality assurance within manufacturing
• Team management
• Warehouse management system
• Conflict management
• Microsoft Access
• Safe work practices
• Meal preparation
• Senior care
• Hand tools
• Manual handling
• Cycle counting inventory management
Languages
• English
Certifications and Licenses
Forklift Certification
Pallet Jack Certification
Driver's License
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