John Zilahy
****.******@*****.***
92584
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results -oriented achiever with proven ability to exceed targets and drive success in fast- paced environments.
Equipped with strong problem-soling abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Palmdale School District - Teacher, Grade 1
Palmdale, CA 10/2022 – Current
• Designed and implemented engaging lesson plans aligned with state standards.
• Utilized various teaching aids and technologies to enhance student learning experiences.
• Assessed student progress through regular evaluations and adjusted Instruction accordingly.
• Fostered a positive classroom environment that encouraged student performance and classroom activities.
• Developed individualized educational plans for students with diverse learning needs.
• Collaborated with colleagues for curriculum development, sharing best practices and creating interdisciplinary units.
• Incorporated social-emotional into daily lessons, promoting empath, self- awareness, and responsible decision-making among students.
• Utilized formative assessments to monitor student progress and adjust instruction accordingly for optimal learning outcomes.
Lancaster School District and Palmdale School District – Substitute Teacher, K-Eighth Grade
Lancaster and Palmdale, CA 01/2019 – 05/2022
• Followed lesson plans made by teachers for diverse classroom environments.
• Engaged students through interactive learning activities and discussions.
• Collaborated with teachers to address individual student needs effectively.
• Maintained classroom discipline while fostering a positive learning atmosphere.
• Adapted quickly to various classroom settings and grade levels by demonstrating flexibility, adaptability, and a strong understanding of diverse curricula.
• Maintained accurate records of student attendance, performance, and progress to inform instructional decisions and report to permanent teachers.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
Palmdale School District - Classified Employee
Palmdale, CA 08/2015 – 12/2018
• Self-motivated.
• Worked effectively in fast-paced environments
• Before being hired as a permanent employee, I had different roles as a temporary employee: Library Assistant, Nurse’s Aide, Bi-lingual Office Assistant, Office Clerk.
• Became a Permanent Employee as an Instructional Assistant helping students in Math and ELA.
• Became a Physical Education Instructional Assistant. Banker’s Life Insurance - Life Insurance Agent
Palmdale, CA 04/2015 – 12/2015
• Developed tailored life Insurance solutions to meet client needs and financial goals.
• Educated clients on policy options, benefits, and coverage details.
• Built strong client relationships through effective communication and follow-up strategies.
• Sold Long-Term and Short-Term Life Insurance.
• Cold-called potential sales customers via telephone.
• Canvased door to door.
CTi – Skip Tracer
Rancho Cucamonga, CA 04/2014 – 01/2015
• Conducted thorough investigations to locate and verify debtor information.
• Utilized advanced skip tracing tools and databases for efficient data retrieval.
• Developed and maintained comprehensive records of traced accounts and communications.
• Collaborated with legal teams to ensure compliance during the tracing process.
• Analyzed data patterns to improve accuracy in locating hard to find individuals.
• Implemented best practices that enhanced overall operational efficiency in case resolutions.
Starwood Hotels & Resorts Worldwide LLC – Platinum Concierge/Customer Service – Call Center.
Lancaster, CA 01/2006 – 01/2014
• Managed guest inquiries and requests to ensure exceptional service experience.
• Coordinated reservations and special arrangements for guests’ needs.
• Managed Customer Accounts to ensure exceptional customer service.
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Maintained detailed knowledge of local attractions and services of properties to better assist guests in making informed decisions.
• Handled customer complaints to satisfy and retain guests. ADP – Automated Data Processing – Financial Tax Representative San Dimas, CA 08/1998 – 08/2002
• Assisted in resolving customer issues through effective communication and problem-solving techniques.
• Handled notices pertaining to Lien Levies on Corporations.
• Communicated and maintained accurate records with governmental agencies to resolve issues.
• Exceeded performance targets through diligent work ethics and focus on results- driven tasks.
Skills
• Determined
• Great attention to detail
• Strong in building customer relations
• Always following up
• Very thorough
Languages
Spanish – Limited working
Interests
• Passionate about balancing physical health with mental and emotional wellness.
• Team Sports like bowling, soccer, and baseball.
• Gym Workouts
Education
California State University, Fullerton
Fullerton, CA - 1996
Bachelor of Arts: Accounting