Customer Service & Cash Handling Professional
Resume:
Terra Verebely
**** ***** ****, ***********, ** *5667
********.**@*****.***
PROFESSIONAL SUMMARY
I have vast experience in customer service and customer interaction. For as long as I have been in the job market, people have been my business. From direct contact and personal service to telephone interactions, I have covered almost every conceivable area. Therefore, I would be an asset in any office, store or at home environment. Due to my ability to multi-task and my attention to detail, I feel that data entry, customer service and any related tasks would well suit my personality and capabilities. EMPLOYMENT HISTORY
Cashier/Sales Associate - Sutter Center Market
October 2024 - June 2025
I was in charge of speaking to reps directly in regards to orders and current promotions that were going on. I spoke to 5 reps on a weekly or monthly basis to make sure we were stocked with inventory. My duties as a cashier included, dusting and facing items, processing transactions correctly, making sure payment went through either by card or cash, kept a balanced drawer at all times, lottery sales, gretting customers as the walk in and exit, answer any questions that would come up. Engage in conversation with a smile and eye contact. Properly open and or close business down, restock beer and soda coolers once relief arrived or at the end of the night before closing. Consistently checking items for expired items and remove of shelves. Cage Cashier - Red Hawk Casino and Resort
November 2024 - January 2025
I am responsible for helping guests with cash advances, chip redemption, TITO ticket redemption, signing up for rewards cards or reprinting a new card, updating any information that has changed for guest and when applicable doing gift redemption. I also help cash checks for the Miwok Tribe of Native Americans. At all times my cart has close to 100k in it so it is very important to take time to ensure no mistakes are made and I give the best customer service I can for each and every transaction. Front Desk Reception - American River Resort/ American Whitewater Expeditions May 2023 - October 2023/April 2024 - June 2024
This job is seasonal. It was my job to open the reception/river store every morning. I would assist the raft guides in getting their groups with the right trip leader, making sure waivers were filled out properly, they know what to bring and what needs to stay in the car, show where restrooms are, charge properly for any merchandise and give back change correctly. Holding onto each party's keys with correct last name on them, as well as checking in campers to the grounds, go through all the do's and don'ts, and make sure they acknowledge the owners policy. Let my relief know of any issues that have occurred and pending status. Pizza Associate and Assistant Manager - Whitewater Pizza Company April 2022 - May 2023
Open and closing duties, operate the cash register, while greeting guests, giving order number, salad and what they need for the order. Stand on the line and make each order as they are printed out while communicating accordingly with the rest of my crew. Make sure tills are closed and money is closed safely per procedure. Help my manager with making the large order for our main product we used on an every day basis. I also was in charge of placing the Produce order twice a week.
Cocktail Server, Hard Rock Hotel & Casino Lake Tahoe July 2020 - Feb. 2021
Cover my section by walking and making rounds for guests who are wagering bets at the proper amount. Duties also include: monitoring alcohol consumption in an appropriate timely manner, keeping the area clean of empty bottles, trash cigarette butts, and finishing any tasks for closing shifts. Highway Contractor, United States Postal Services. Carson City, Nevada Apr. 2018 - August. 2020
As a Highway contractor I was my own boss, unlike the carriers I wasn't hourly, I was flat rate but I did have a deadline each day to be back by. Each day consisted of sorting mail and correctly putting it in the correct address slot. Once it was all sorted I had to pull it down out of the case in the proper order that the route is driven as well as correctly deliver parcels to the address it was sent to. Help residents with any questions or concerns in a professional manner.
Confirmations, 1862 David Walley's Hot Springs. Genoa, Nevada Apr. 2017 – Apr. 2018
David Walley's confirmation department was created in July of 2017. I was hired in April to get myself enough training in the system to be able to run this department smoothly. Since then I have created and set several tasks that need to be done on a daily basis.
I am responsible for keeping a steady flow confirming our arrivals coming in 7-10 days from that time, canceling any arrivals that are not able to make it, updating any information that was entered incorrectly, charging guests credit cards per request for upgrades, additional guests, etc. As Administrator, I oversaw David Walley's Activation's department with their date sets paperwork. At the end of each day I double check data entry, correct any mistakes that were not spotted, create a transmittal for our date sets and send this and our cancellations to headquarter resort. casino service host, Lakeside Inn and Casino/COD Casino. Stateline/Gardnerville, Nevada Aug. 2015 – Apr. 2017
Daily duties consisted of correctly taking and giving drink orders to guests who are gambling, giving proper customer service to every guest, troubleshooting any machine that is being called to as well as giving correct change. Throughout my shift I not only kept my section clean, free of empty glasses and dirty ashtrays, maintained a welcoming area to game and have fun.
Veterinary Assistant, Doc's Veterinary Hospital. Carson City, Nevada Dec. 2012 – Jul. 2014
Working at a very fast paced office, you need to be a certain person to complete daily duties that included prepping surgeries, keeping track of patients vitals during surgery, wake them up properly from anesthesia, prep rooms for dr's, drawing up proper vaccines and/or correct amount of medicine to be administered, among several other back office duties for veterinary assisting. Once all other tasks were finished, filing charts in the correct way, and shredding of confidential information were done as well. Front office duties were to check in patients in a professional and timely manner, with getting proper information for the reason of visit. Inform any assistants or techs available to grab and prepare any and all necessary services for the reason of patients visit, checkout any patient and collect the correct amount, give correct change, and answer phone calls in a timely fashion.
EDUCATION
South Lake Tahoe High School, South Lake Tahoe, California High School Diploma, General Education, Jun. 2009
SKILLS
Data Entry
Experienced
Touch Typing
Expert
Organization
Expert
Answering Telephones
Experienced
Filing
Experienced
Credit Card Authorizations
Experienced
Communication
Expert
Customer Service
Expert
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