Technical Support & Customer Experience Specialist

Gabriel Jr Torregoza

Address: Purok *, Asuncion Cuatro-cuatro, Carmen Davao del Norte

Phone: Number: 096********

Email: ***********@*****.***

Professional Summary

I am a driven individual and passionate about finding creative, innovative, and effective solutions to difficult problems. I am excited to see what the future holds, and I’m seeking a challenging career as one of your employees with a progressive organization that provides a big opportunity to showcase and capitalize my skills & abilities in a competitive field.

Education

Bachelor of Public Administration (2015-2018)

Bukidnon State University

Bukidnon National High School (2012-2015)

Malaybalay City Bukidnon

Work Experience

Company: Teleperformance Inc

Position: Customer Service Representative (June 2019-May 2022)

Technical Account-COMCAST

Actively listen to customers to understand their issues or concerns Receive customer calls to provide step-by- step guidelines for the resolution of a technical issue

Company: Full Potential Solutions Inc.

Position: Customer Service Associate (June 2022-May 2023)

Financial Account

Company: VXI GLOBAL HOLDINGS

Position: Customer Service Associate (August 2023-February 2024)

AT&T Mobility Sales and Services

Handles billing questions and concerns Resolving issues with billing and mobility tech issues.Selling products and services.

Company: Key Discovery Consulting Inc.

Position: Community Management Support (Phone Agent) (March 2024-February 2025)

Answering calls, emails, and chats regarding community-specific inquiries, billing, and service requests .De-escalating situations with dissatisfied community members and providing empathetic, patient support.Guiding members through community resources, website navigation, and troubleshooting technical issues.

Company: IQOR Philippines Inc.

Position: Customer Service Associate (April 2025-December 2025)

Focus on assisting customers with orders, products, and policies via phone/online, requiring strong communication, problem-solving, and documentation skills (like Salesforce/Excel) to ensure positive experiences, handling inquiries, complaints, and technical issues for various Walmart services, with roles potentially including associate support, requiring reliability, product knowledge, and empathy.

Professional Reference

Floramae Petagara

Email: *************@*****.***

Phone: 099********

Jolina Maungat

Email: ***************@*****.***

Phone: 097********

Willy Jones Masamayor

Email: *************@*****.***

Phone: 099********

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Gabriel Torregoza Jr.

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