Roadside Technician and Automotive Support Specialist

Jonce Fye

Raleigh, NC ***** +1-919-***-**** ***********@*******.***

Professional Summary

Need of job urgently

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

AAA Roadside Assistance

AAA Pete's Mobile Service Raleigh, NC

August 2025 to Present

• Responded to emergency roadside assistance calls, providing prompt and e cient service to stranded motorists

• Performed vehicle diagnostics and troubleshooting to identify mechanical issues and determine appropriate repair solutions

• Executed on-the-spot repairs for common issues such as at tires, dead batteries, and lockouts, ensuring minimal disruption for customers

• Utilized specialized tools and equipment to safely tow disabled vehicles to designated locations when necessary

• Maintained accurate records of all service calls, including details of the problem encountered, actions taken, and parts used

• Collaborated with dispatchers to prioritize service requests based on urgency and location proximity

• Demonstrated strong customer service skills by e ectively communicating with distressed drivers in a calm and reassuring manner

• Provided clear explanations of repair options available to customers while considering their budgetary constraints

• Ensured compliance with safety protocols during all roadside assistance operations, minimizing risks for both customers and technicians

• Continuously updated knowledge of automotive technology advancements through ongoing training programs

• Delivered exceptional response times by e ciently navigating through tra c using GPS systems

• Collaborated with team members to troubleshoot complex mechanical problems that required multiple technicians' expertise

• Managed inventory levels of spare parts and supplies in the service vehicle, restocking as needed

• Coordinated with towing companies or other external resources when additional support was required

• Maintained a high level of professionalism when dealing with di cult or irate customers, resolving con icts in a calm and diplomatic manner

Lawn Care Technician

TRUEGREEN Raleigh, NC

May 2025 to Present

• Applied fertilizers, herbicides, and pesticides to promote healthy growth and control weeds and pests

• Maintained inventory of supplies and equipment, ensuring availability for daily operations

• Identi ed common lawn issues such as disease or nutrient de ciencies and recommended appropriate solutions

• Provided exceptional customer service by addressing client inquiries or concerns in a timely manner

• Scheduled appointments with clients for routine maintenance visits or additional services

• Managed multiple properties on a regular schedule while maintaining attention to detail in each task performed

• Assisted in the training of new team members on proper lawn care techniques and company procedures

• Utilized knowledge of di erent grass types and their speci c needs for optimal health and appearance Landscaper/Supervisor

YM LANDSCAPING Winston-Salem, NC

July 2023 to December 2024

• Coordinated snow removal operations during winter months, ensuring safe access to commercial properties within agreed-upon timeframes

• Implemented a preventive maintenance program for landscaping equipment, resulting in reduced breakdowns and increased longevity of assets

• Increased overall e ciency by implementing digital tools such as project management software to streamline communication, track progress, and manage documentation

• Collaborated with the sales team to develop proposals for new landscaping projects, including cost estimates, timelines, materials required, etc

• Managed multiple projects simultaneously, prioritizing tasks and allocating resources e ectively

• Supervised a team of YM landscaping technicians, ensuring e cient and high-quality completion of projects

• Developed and implemented training programs for team members on proper planting techniques, landscape design principles, and customer service skills

• Experience in hardscape, weeding, mowing, irrigation, trimming, stone work, leaf removal, and tree services.

• Oversaw the procurement of materials and equipment necessary for each project

• Ensured compliance with safety regulations and implemented best practices to minimize workplace accidents

• Managed multiple projects simultaneously while maintaining high standards of workmanship Merchandiser

Trophy Brewing- Brewery and Taproom Raleigh, NC

June 2022 to January 2023

• Executed merchandising strategies to optimize product visibility and drive sales in assigned retail locations

• Built and maintained strong relationships with store managers, ensuring e ective communication and collaboration

• Managed inventory levels to prevent out-of-stock situations and minimize waste

• Trained store sta on product knowledge, promotions, and merchandising techniques

• Suggested improvements in packaging design or labeling based on customer feedback or industry trends

• Performed regular audits of shelves/displays to maintain visual appeal while adhering to planogram guidelines

• Ensured compliance with company policies regarding pricing accuracy, product placement standards, etc

• Developed creative solutions for display challenges based on available space limitations

• Maintained accurate records of merchandise movement, including stock rotation and returns

• Participated in team meetings to discuss sales targets, promotional plans, and market feedback Mover/Packer

TWO MEN AND A TRUCK Raleigh, NC

April 2017 to December 2018

carefully wrapped all furniture in the house and loaded it into the truck. Then carefully removed the furniture into the desired room Education

High school diploma

Holly Springs High School Holly Springs, NC

June 2015 to June 2019

Skills

Irrigation Delivery driver experience Proposal writing Adobe Photoshop Construction estimating Retail sales Skid steer loader Remodeling Communication skills Computer skills Lawn care Mowing Teamwork Box truck Pest control Typing Distributed control systems Demolition Contracts Attention to detail (2 years) Construction (1 year) Water damage restoration Organizational skills Landscaping Outdoor work Low voltage Mechanical knowledge Restoration Heavy equipment operation Pricing Passenger vehicle Manual handling Carpentry Chainsaw Cash register Earthmoving Manufacturing Equipment repair Property management Excavator Adobe Illustrator Fire alarm Arborist experience Water truck Landscape maintenance POS Gardening Service technician experience Plant identi cation Microsoft Outlook Heavy lifting Cash handling Word processing Grading Power tools Mobile devices Security Facilities maintenance - Facilities maintenance experience (1-2 years) Construction Time management Restoration industry experience Maintenance Grocery store Adobe InDesign Loader operation Microsoft Word Multifamily properties Caregiving Tree removal Construction site experience Sales Cleaning Computer operation Hand tools Groundskeeping Management Residential construction Excavation Schematics Home health Truck driving Plumbing Commercial driving Tile laying Snow plowing Handyman experience Moving Bucket truck Con ict management Math Hardscape (1 year) Pruning (plant care) Project planning Mechanical troubleshooting Crew management Project management Water conservation Mobile applications Driving Sprinkler head repair Basic math Tree trimming Retail math Customer service Safe work practices Frame carpentry Analysis skills Climbing Load & unload Horticulture Commercial construction Pool cleaning Team management Project coordination Microsoft Excel Languages

English

Certi cations and Licenses

Non-CDL Class C

Pesticide Applicator’s License

Forklift Certi cation

Driver's License

Contact this candidate