Dynamic Customer Service Leader with Operations Experience

HOPE BOLDEN

*** ******* **** *****, *******, Ga, 30017 770-***-**** **********@*****.***

OBJECTIVE

Adaptable and motivated professional with experience in customer service, retail operations, and team management. Skilled in communication, leadership, and critical thinking with a proven ability to collaborate effectively, maintain efficiency, and deliver excellent service. Recognized for adaptability, strong problem-solving skills, and the ability to thrive in fast-paced environments.

EXPERIENCE

Clerk

Quiktrip January 2017 – June 2019

Provided customer service while operating cash registers

Stocked shelves, monitored inventory, and maintained store cleanliness

Enforced company policies and ensured a positive customer experience

Stower

Amazon July 2019 – June 2020

Scanned and inspected items to ensure accuracy and efficiency in fulfillment

Organized inventory while meeting physical and productivity demands

Maintained high performance metrics in a fast-paced environment

Cleaner / Manager

Tribond LLC October 2020 – July 2022

Managed and trained employees to meet cleanliness standards and project deadlines

Oversaw day-to-day operations in a fast-paced environment

Ensured compliance with company policies and quality standards

Customer Service Agent

Home Depot July 2022 – March 2023

Interacted with customers daily to resolve needs and answer product-related questions

Processed orders, returns, and adjustments while maintaining expectations

Utilized multiple platforms to resolve customer issues efficiently

EDUCATION

High School Diploma 2019

AWARDS AND ACKNOWLEDGEMENTS

Management & Leadership

Customer Service & Collaboration

Productivity Software: Microsoft Excel, Word, PowerPoint; Google Sheets

QuickBooks & Technical Writing

Presentation & Communication Skills

Adaptability & Critical Thinking

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