Compassionate Elder Care and Operations Leader
Resume:
Kristen Bennett
Mount Hope, WV *****
****.*******@*****.***
Summary
Skilled in providing compassionate client care and support, particularly for elderly individuals requiring assistance with personal hygiene and mobility. Engaged in team collaboration to identify areas for improvement in service delivery, leading to the development of new operational strategies. Successfully managed daily business operations, ensuring high standards of service while addressing customer inquiries and complaints promptly. Experienced in training staff on policies and procedures to maintain compliance and enhance service quality.
Skills
Patient care
Medication management
Personal hygiene assistance
Mobility assistance
Customer service
Team collaboration
Conflict resolution
Time management
Employee training
Staff supervision
Compassionate client care
Reliability and punctuality
Active listening
Compassionate communication
HIPAA compliance
First aid and safety
Medication and appointment reminders
Medical record-keeping
Records management
Patient assessments
Respectful and compassionate
Housekeeping
Empathetic listening
Strong ethics
Patient mobility assistance
Alzheimer's care
Dependable and responsible
Flexible schedule
Multitasking and organization
Medication administration
Disability support
Direct patient care
Adaptability and flexibility
Verbal and written communication
Housekeeping tasks
Supportive companionship
Lifting and transferring
Documentation
Heavy lifting
Verbal and written communication skills
Daily living activities assistance
Basic housekeeping
Safety awareness
Dementia care
Team building
Inventory management
Staff recruitment
Vendor management
Performance evaluation
Communication skills
Schedule management
Vendor partnerships
Team leadership
Training and development
Performance improvements
Labor cost controls
Safety protocol
Supervision and training
Staff motivation
Purchasing
Safety assurance
Sound judgment
Staffing
Efficient multi-tasker
Employee scheduling
Employee development
Payroll
Purchasing
Inventory
Experience
January 2006 - December 2020
Private Care - Danese, West Virginia
Caregiver
Participated in team meetings regarding client progress or concerns raised by family members.
Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
May 2015 - July 2020
Dairy Queen Grill & Chill - Hinton, WV
General Manager
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Oversaw product development initiatives from concept through completion stages.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Conducted regular meetings with senior management team to review progress against established objectives.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Ensured compliance with local health department regulations regarding food safety standards.
Established and maintained effective communication with staff members to ensure efficient operations.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Trained employees on duties, policies and procedures.
Created schedules and monitored payroll to remain within budget.
Built and maintained loyal, long-term customer relationships through effective account management.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Guided management and supervisory staff to promote smooth operations.
Administered employee discipline through verbal and written warnings.
Recruited, interviewed and hired qualified staff for open positions.
Supervised employees through planning, assignments, and direction.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education and Training
May 2000
Midland Trail High School Hico, WV
High School Diploma
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