Versatile Administrative Professional with Diverse Experience
Resume:
LeDonia P. Hayward
Conyers, GA 30094
***********@*****.***
Professional Experience
IV Dispatching Services – Conyers, GA Dispatcher 2020 – 2023
● Served as a key communication point between clients and drivers, resolving service issues and relaying critical updates
● Demonstrated professionalism and calm demeanor in fast-paced, high-stakes situations
● Delivered excellent customer service and proactive problem-solving Palmetto Tax Service – Georgetown, SC Tax Preparer / Client Services 2008
● Provided one-on-one assistance to clients filing federal and multi-state returns
● Responded to complex tax-related questions with patience and professionalism
● Ensured confidentiality and accuracy while maintaining a warm, client-focused approach Computer Consultants – Decatur, GA Administrative Intern 2013
● Supported client records organization and financial data entry using QuickBooks
● Gained firsthand experience in office systems while contributing to customer-focused services
Wellman, Inc. – Johnsonville, SC Inventory & Logistics Support 1998 – 2006
● Maintained inventory records and collaborated with technicians to ensure timely service
● Trained in operating forklifts and assisting internal teams with supply chain needs Precision Southeast – Conway, SC Machine Operator 1995 – 1997
● Collaborated with team members to ensure production line efficiency and product quality
● Communicated effectively on the shop floor and assisted with daily performance reporting
Education & Certifications
Centura College – Columbia, SC Certificate in Medical Billing & Coding 2010 – 2011
● Certified Coding Specialist (NRCCS)
Mejias Medical Training Center – Florence, SC Certificate in Training for Nursing Assistant
(CNA) 2007
Gatson Training Associates 2017
● Completed 40-Hour Property & Casualty / Adjuster Training LeDonia P. Hayward
2644 High Street Sw
Conyers, GA 30094
***********@*****.***
Core Skills
● Excellent Verbal & Written Communication
● Active Listening & Empathy in Client Interactions
● QuickBooks, MediSoft, CMS-1500, ICD-9 / CPT Coding
● Multi-Line Phone Handling & Appointment Scheduling
● Detail-Oriented Data Entry
● Calm Under Pressure & Problem Solving
● Dependable, Professional & Personable
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