Dedicated IT Professional with Governance and Security Expertise

Kenson Nicholas

Brooklyn, NY *****

347-***-**** *************@*****.***

KEY COMPTITENCES:

IT Governance: ISACA CISM Cert prep, IT Service Management (ITIL v4), Risk Management for Cybersecurity and IT Manager

Programming: Java, Visual Basic, PhP, CSS, HTML, PowerShell, Python and SQL.

Risk Management: RCSA,control testing,risk register updates,Risk frameworks(model,vendor and operational).Handling of risk data identify trends and review of mitigation strategies

Business Acumen: Agile Project Management, Cyber Security (GRC), Business Analysis, Procedure & Enterprise Risk Management Framework

SIEM Tools: SolarWinds, Manage Engine, Cisco, Avaya Fortinet, Sentinel 1 and Darktrace

IT Qualifications: Single Sign-On (SSO), Multi-Factor Authentication (MFA), Active Directory, Account Administration, User Permissions, Mobile Device Management(MDM) iOS,Android

Enterprise Software & Tools: Microsoft Office 365, Power BI, Azure, Jira Intune, ServiceNow and Goverlan

EDUCATION:

Lee College Baytown, Texas (2013-2015) – Associates of Science, Chemical Process Technology

Bethune-Cookman University Daytona Beach, Florida (2009 -2012) – Bachelor of Science, Computer Science

Sir Arthur Lewis Community College Morne Fortune, Castries (2005 -2007) – Associate of Applied Science, Construction Engineering

St. Mary’s College (2000 –2005)

WORK EXPERIENCE:

BNP Paribas via Peak Systems

IT Production Service Desk Officer September 2025 to Present

Asset Management Maintenance

L1 and L2 support IT Operational Software and Hardware

VIP and Floor trader user peripherals and application support

Financial Representative

Northwestern Mutual Tri-Harbor Financial Group: January 2025 to July 2025

As a representative in this role, I would address clients’ personal and business needs and deliver financial security solution through in-depth fact finding, needs analysis and insurance product recommendations.

The products I currently solicit are permanent and term life insurance, individual and group disability income insurance, long- term care insurance, individual and group health, fixed annuities and group annuity alliances.

1st National Bank St. Lucia Limited

Operational Risk Analyst (March 2024 -October 2024)

Coordinated and administered the bank’s disaster preparedness and business continuity program.

Assisted with design and implementation of occupational health & safety prevention plans.

Conducted risk assessments, engaged with risk owners to identify priority preventive measures.

Maintained awareness of key process, system and governance structure changes.

Document in Excel the data linkage table and diagram in Visio Pro; High Risk Business Processes: Confirm Trades, Process Payments and Deposits, Service Customers and Accounts, Correspondent Banking, Foreign Item Processing and Treasury Management Operations; showing risks and controls for the Operations team.

Performed compliance testing on RESPA, Escrow Accounts, Notice of Error, Request for Information, TRID, Bank Closing Notices, Reg DD (Truth-In Savings Act), Flood Regulations and Garnishments of Accounts containing Federal Benefit Payments.

Developed recommendations to ensure company compliance based on testing results.

Completed Business Process Risk Management by analyzing responsibilities and implementing remediation measures.

Responsible for providing qualitative audit and risk mitigation services across multiple client portfolios.

Ensure the completion of Business Process Risk Management by analyzing and remediating responsibilities

Coach and guide process owners to identify process risks and controls

Application/Systems Administrator (November 2019 – March 2024)

Worked as an Application and Systems Administrator for over 300 end-users across nine different site locations.

ServiceNow to handle inquires, making business processes more efficient and onboarding/removing staff.

L1 and L2 networking support through resolving incidents and monitoring of network.

Supported over 30 applications which included application and system upgrades.

Maintained Windows and Linux environments - Applied patches for overall server and application stability.

Administered Active Directory, managing user access and security across the institution’s domain and applications.

Managed user lifecycle, including onboarding, modifications and offboarding.

Microsoft Intune Administration – Created user groups with varying levels of user access and mobile device management.

Azure Administration – Configured MFA, user groups, security access and enabled SSO authentication.

O365 Administration – Managed email services and collaboration tools to ensure proper access and security controls.

Core Director Administration -User access control, end of day processing, daily reports check and other services

4 Sight Administration- Start of day process, user access, oversight of batch cheque processing.

Synergy – Creation of volumes, verification of KYC and other documents

Liaised with third-party vendors to enhance IT support and provided requested information/data based on case.

Developed Power BI reports integrating multiple data sets to develop insights.

Conducted operational testing for TEMP effectiveness; ensured compliance with key controls and procedures.

Configured and implemented Splunk for helpdesk and in-house banking suite operations.

Managed escalated help desk cases, analyzing and troubleshooting within the standard SLA.

Utilized various SIEM tools including SolarWinds, Sentinel 1 Manage Engine, Avaya, Cisco, Fortinet and Darktrace.

Configuration of DUO multifactor authentication tool over Cisco VPN.

Ensured accurate and complete PC Builds via automation tools like Goverlan.

Maintained Windows Server via VMware, monitored system and application health.

Performed basic network troubleshooting (LAN & WIFI).

Led the migration of Windows-based applications to Linux for improved scalability and stability.

Development of small application called Cards Extract to capture relevant card information into one work document (VBA application).

Spearheaded an automation project transitioning a semi paper-based process to a fully web-based process for account set up with users with Core Director to reduce user wait-time.

This program was subdivided to into various modules which served as the gateway to incorporating the various programs which communicates under a singular application. The program has reduced workload and redundancy and overall process time and customer satisfaction.

Dept. of Physical Planning/Government of St. Lucia

Information Technology Officer (August 2015 – November 2019)

Labelled the patch panel; documented the patch panels and the connections to switches on the first and third floors of the Ministry.

Managed documentation of processes within Surveys and Mapping Department.

Assessed the status of machines within the Ministry.

Maintenance of the Survey and Mapping Data Entry Program.

Created new Survey & Mapping Database and web-based Crown Lands Dept.(VBA programming backend)

The application incorporated a Django framework coupled with a PHP in the backend which connected to a PostgreSQL database.

Certificates and Badges

Ongoing and Current certifications

Ultimate AWS Certified Solutions Architect Associate

ISACA Certified Information Systems Management Certification

CompTIA Security+(SY0-701)

Microsoft Power BI – Beginner to Pro

IT Service Management with ITIL 4 Foundation

The Ultimate MySQL Bootcamp

The Complete ServiceNow System Administrator Course

Risk Management for Cyber Security and IT Managers

Agile Project Management Foundations

Information Technology Badges

LinkedIn Skill Assessments

Android

IT Operations

Microsoft Azure

Microsoft Outlook

MySQL

PHP

ServiceNow Learning Certifications and Badges

Micro-Certification – Welcome to ServiceNow

Badges -Welcome to ServiceNow

Badges – Micro – Certification - Welcome to ServiceNow

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