Dynamic Customer Service & Dispatch Specialist

Yoselin Caballero

Irving, TX *******************@*****.*** 469-***-****

Professional Summary

Dedicated Customer Service and Dispatch Specialist with 4+ years of experience in fast-paced environments. Skilled in dispatch coordination, team leadership, and conflict resolution. Known for maintaining composure under pressure, optimizing workflows, and delivering service that strengthens customer trust and loyalty.

Professional Experience

US Towing & Recovery — Customer Service / Dispatch Jul 2024 – Aug 2025

• Coordinated driver dispatch and optimized routes for timely service delivery.

• Managed high volumes of emergency roadside calls with professionalism and urgency.

• Logged detailed service information and provided real-time updates to customers.

• Delivered calm, compassionate service during high-stress situations. Miss A — Team Lead

May 2023 – Jun 2024

• Supervised and trained team members to meet performance and quality goals.

• Oversaw scheduling, task assignments, and workflow coordination.

• Responded to customer inquiries, refunds, and damaged product issues professionally.

• Motivated team members and consistently exceeded deadlines. Globally Globally — Customer Representative

Feb 2021 – Apr 2023

• Managed inbound/outbound calls with accuracy and empathy.

• Provided top-tier customer service and resolved inquiries efficiently.

• Maintained updated records of customer interactions.

• Fostered lasting relationships through personalized service. Key Skills

• Customer Support & Call Management

• Dispatch Coordination & Route Optimization

• Team Leadership & Training

• Conflict Resolution & Communication

• Multitasking in High-Pressure Environments

• CRM & Service Tracking Systems

Education

MacArthur High School, Irving, TX — High School Diploma, 2016

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