Operations & Customer Service Professional

ALAN MARTINEZ

***** * ******* **, *** CITY, AZ **351 970-***-**** *********@*****.***

An organized and detail-oriented team member with experience with Microsoft Office including Excel and Microsoft Teams. Success in collaborative and strategic solutions to resolve challenges and promote business efficiency.

EXPERIENCE

2017-2025

Remote Dispatch/Customer Care Agent A To Z Pack and Ship Peoria, AZ

Worked from home coordinating couriers to arrange the pickup and drop-off of packages within the metro Phoenix area. Incoming and outgoing phone calls with clients and transportation drivers ensured the tasks were completed in a timely fashion.

2011-2016

Collection Specialist Western Healthcare Alliance Grand Junction, CO

Medical debt collection specialist working with clients to resolve debt incurred from a network of medical providers. The organization strived to provide compassionate counseling offering varied solutions. Specialized training and HIPAA certification required.

1999-2010

Manager Rite Aid Drug Store Grand Junction, CO

I was involved in all phases of the retail operation. This included cash handling, sales reports, merchandising, and HR functions. Also assisted in Pharmacy operations and was Pharmacy Tech certified.

EDUCATION

University of Colorado, Boulder, CO - Engineering School

Mesa State University, Grand Junction, CO - Business Courses

SKILLS

Microsoft Office

Excel Spreadsheets

Microsoft Stream

Good Communication

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