Operations & Admin Leader with 20+ Years Experience

Elise Ehlberg

Newton, NJ *****

848-***-**** ************@*****.***

Professional Summary

Dynamic and detail-oriented operations and administrative professional with over 20 years of experience driving efficiency, managing cross-functional teams, and delivering exceptional service. Proven expertise in office management, HR coordination, customer relations, and logistics. Known for fostering collaborative work environments, optimizing workflows, and exceeding performance goals. Committed to operational excellence and continuous improvement.

Core Competencies

• Office & Operations Management

• Team Leadership & Staff Training

• Human Resources Administration

• Customer Experience Optimization

• Process & Workflow Improvement

• Inventory & Logistics Coordination

• Software: Microsoft Office Suite,

Google Workspace, Outlook

• Estimating Tools: Xactimate,

Symbility Workspace

Professional Experience

Servpro, Landing, NJ

Office Administration Manager 2023 – Present

• Lead daily office operations to ensure seamless service delivery.

• Collaborate with leadership to implement process improvements and optimize administrative systems.

• Drive team performance through coaching, oversight, and clear accountability. Franklin Borough School, Franklin, NJ

Administrative Coordinator 2015 – 2022

• Managed administrative operations supporting faculty, staff, and students.

• Enhanced interdepartmental communication and streamlined logistical procedures.

• Maintained accurate records and scheduling for all school functions. Rainbow Tele, Baltimore, MD & Franklin, NJ

Customer Relations Manager 2006 – Present

• Directed customer service strategy to improve satisfaction and retention.

• Trained and managed staff to meet service standards and resolve client concerns.

• Handled key accounts and implemented solutions to improve client outcomes. Babies "R" Us, Paramus, NJ

Assistant Manager / HR Manager 2000 – 2006

• Managed retail team operations and HR responsibilities including hiring and compliance.

• Led sales floor to meet targets while supporting visual merchandising and inventory. Earlier Career Experience

Administrative & Logistics Roles 1994 – 2000

Held various support positions in logistics and retail, including Crown Fork Lift Trucks and Buy Buy Baby, with responsibilities in customer service, inventory coordination, and administrative assistance.

United States Marine Corps

Secretary & Inventory Clerk

• Provided critical administrative and inventory support for military operations.

• Maintained detailed records and supported logistical planning. Education & Training

United States Marine Corps – Training Certified, 1988

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