Entry-Level QA Manual Tester & Support Specialist

WILLIAM D. HOWARD

Entry-Level QA Manual Tester Application Support Specialist Technical Support

Metairie, LA 70003

Phone: 504-***-****

Email: ***************@*****.***

GitHub: github.com/willh0455

LinkedIn: linkedin.com/in/william-d-howard

SUMMARY

Detail-oriented QA Manual Tester and Application Support Specialist with strong problem-solving ability, hands-on QA training, and excellent remote communication skills. Experienced in identifying defects, reproducing issues, analyzing logs, validating UI/API functionality, and writing clear test artifacts. Currently completing TripleTen’s QA program (06/2025–12/2025) with real-world testing projects.

TECHNICAL SKILLS

• Functional, Regression, Exploratory, and UI Testing

• Bug Reproduction & Root Cause Analysis

• Test Case Writing, Test Execution, Defect Reporting

• HTML/CSS Inspection, Chrome DevTools

• API Testing & Data Validation

• Selenium WebDriver (Python)

• Postman (REST API testing)

• Jira (ticketing & defect tracking)

• Git/GitHub, JSON, SQL (basic queries)

• Logging and Monitoring Basics

QA & APPLICATION SUPPORT PROJECTS

Urban Routes – Web Testing & UI Automation

• Performed functional and regression testing on core web features.

• Reproduced issues, analyzed console/network logs, and validated UI elements using Selenium.

• Wrote detailed test cases and structured bug reports aligned with industry standards.

• Automated positive and negative test flows using Python & Selenium. Urban Scooter – Mobile, Web & Backend API Testing

• Tested REST API endpoints (GET, POST, PUT, DELETE) and validated status codes and payloads.

• Executed SQL queries to confirm backend data accuracy.

• Documented defects with clear reproduction steps and tracked issues in Jira.

• Validated error handling, authentication, and data consistency using Postman. WORK EXPERIENCE

Dishwasher / Steward — New Orleans Steamboat Company New Orleans, LA (05/2025 – Present)

• Maintained strict cleanliness and safety standards in fast-paced, high-volume operations.

• Demonstrated reliability, consistency, and attention to detail. Machine Operator — Coca-Cola Harahan, LA (2024 – 2025)

• Monitored production equipment and performed routine quality checks.

• Identified irregularities and followed SOPs to ensure product quality. Temp Call Center Agent — AnswerNet Remote (2022 – 2024)

• Provided remote customer support using multi-system workflows.

• Documented escalations and communicated technical issues clearly. Press Mold Operator — CMPC Denver, CO (2020 – 2022)

• Tracked defects, maintained accurate logs, and followed strict SOPs.

• Strengthened troubleshooting and pattern-recognition abilities. EDUCATION

TripleTen – QA Manual Tester / Software Engineer in Test Program Start: 06/06/2025 — Graduation: 12/2025

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