Versatile Office Administrator and Customer Service Specialist
Resume:
Kayla Rosales
Contact
Perris CA 92571
*********@*****.***
Objective
Highly motivated graduate with excellent communication and organizational skills, with great customer service, fast learner looking to secure a position where I can utilize and enhance my skills.
Education
San Jacinto College
Menifee CA
Currently attending
Perris High School
Perris CA
General Education HS Diploma
Certifications
Driver’s License
Languages
English
Spanish
Experience
August 2024 – Current, Office Administrator
Fairway Landscape, Riverside CA
.
Customer Service Assisted customers at front desk.
Assisted and processed employees’ new hires paperwork, application, I-9, W-2, entered in system and in paychex.
Answered the phone 4+ lines.
Accounts Payable/Data entry – matched PO’s with invoices, verified amounts, totals, approvals, and entered all the invoices in American Contractors accounting software.
Processed monthly check runs for AP.
In charge of collections for 2 companies. By bi-weekly phone calls, emails to follow up on payments.
October 2024 – August 2025, CASHIER
Charmers, Moreno Valley
• Operated cash register and accurately processed payments, returns, and exchanges.
• Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
• Helped restock shelves when necessary to maintain an organized display area.
• Managed large amounts of cash accurately during busy hours in a fast-paced environment.
• Handled customer complaints and inquiries in a courteous and efficient manner
• Managed closing duties
October 2023 – August 2024, Crew Member, Wingstop, Perris
• Monitored employee engagement levels while providing support where needed.
Explained job duties, responsibilities, regulations, and safety practices in detail to ensure compliance with
relevant laws and regulations.
•
• Offered strong customer service skills, keeping customers satisfied
• Greeted and assisted customers upon arrival.
• Followed all safety guidelines while operating equipment such as fryers, slicers, ovens.
• Answered and took phone orders.
• Completed setting up work stations, cleaning surfaces and re-stocking supplies.
• Assisted management in inventory.
• Adhered to health department regulations.
• Kept the dining room organized and clean.
• Cashier duties such as taking orders, collecting payments.
Skills
• Customer service excellence
• Data Entry • 40+ WPM
• Multi Tasker • Fast Learner
• Cleaning and sanitizing • Cash handling
• Time management skills • Money handling
• Work ethic and integrity • Reliability and punctuality
• Staff training • Conflict resolution
• Retail merchandising • Sales expertise
• Daily reporting • POS system operations
• Clear communication
References
Jayleen Cardenas, Lead Supervisor 951-***-****
Angelica Estrada, Supervisor 951-***-****
Contact this candidate