Technical Support Specialist with IT Expertise

Adeleke Olorunshola

Technical Support Specialist

WORK HISTORY

Jan 2023 — Jun 2025

Help Desk Support, Dalbo Holdings Inc (DHI) Odessa, TX

• Resolved technical issues promptly to maintain system uptime and improve end-user productivity.

• Installed and configured hardware and software components to ensure seamless technology integration and operational reliability.

• Documented and tracked incidents to enhance troubleshooting accuracy and streamline future issue resolution.

• Collaborated with cross-functional teams to escalate complex problems, minimizing downtime and improving service quality.

• Optimized help desk workflows to increase ticket processing efficiency and reduce response times.

Apr 2021 — Oct 2022

IT Support, TMK IPSCO Odessa, TX

• Manage the installation and upgrade of IT systems.

• Effectively communicate with customers and technical staffs to troubleshoot and resolve IT related problems.

• Maintaining and tracking inventory of hardware in the appropriate systems.

• Documenting and tracking status of colleague inquiries, coordinating appropriate responses.

• Create, deploy, maintain Windows Operating Systems and configurations on individual user computers.

• Monitor and manage security concerns at the laptop level using our risk management solution.

• Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly.

• Responds to customer technical problems/issues related to hardware, software and networking via email and phone.

• Assist customers via phone by troubleshooting, diagnosing and repairing hardware and software.

• Experience in a Service Desk or Call Center environment, including delivering remote technical support for end users via phone, and ticketing systems. EDUCATION

Jan 2012 - Sep 2013

Master of Science: Information Technology And Management, Valparaiso University Valparaiso, IN

CONTACTS

Odessa, Texas 79762, United

States, 79762 Odessa, US

219-***-****

*******.***********@*****.***

PROFESSIONAL

SUMMARY

Technical support specialist with

strong expertise in troubleshooting,

remote support, and customer service

excellence. Proficient in hardware

diagnostics, network fundamentals,

and MS Office applications to ensure

efficient system monitoring and issue

resolution. Focused on leveraging

analytical skills and clear

communication to enhance technical

support operations and drive customer

satisfaction.

SKILLS

• Product and Service Expertise:

• MS Excel:

• Microsoft Word:

• PC & MS Office Proficient:

• Help Desk:

• Excellent Communicator:

• Conflict Resolution:

• Analytical and Diagnostic Skills:

• Troubleshooting Skills:

• Network Printers:

• Technical troubleshooting:

• Customer service:

• Operating systems ( Windows and

Linux):

• Network fundamentals:

• Remote support:

• Ticketing systems:

• Software installation:

• Hardware diagnostics:

• System monitoring:

• Documentation skills:

• Active Directory:

• Mobile Device:

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