Multilingual Customer Service & Payroll Specialist

Motivated and reliable professional with strong experience in customer service, sales, payroll

processing, and call center operations. Known for delivering exceptional service, managing high- volume tasks with accuracy, and maintaining a calm, solution-oriented approach in fast-paced environments. Fluent in English and Spanish, with excellent communication, multitasking, and problem-solving skills. Looking to bring my strong work ethic and adaptability to a team where I can continue to grow and make a positive impact.

Processed and entered payroll data including timecards, mileage, and reimbursements. Performed gross-to-net calculations and audited hours and expenses for accuracy. Ensured compliance with federal, state, and local wage laws, as well as HIPAA/PHI guidelines. Investigated and resolved payroll discrepancies with staff and branch offices. Supported payroll reporting and reviewed new hire and termination entries. Maintained confidentiality and followed financial internal control procedures (SOX). ISABEL PEREZ

SUMMARY

WORK EXPERIENCE

Handled high-volume inbound calls, assisting customers with orders, inquiries, and support needs. Conducted outbound calls to generate sales, follow up on leads, and complete customer surveys. Utilized scripts and product knowledge to provide accurate information and convert inquiries into sales.

Entered and updated customer information in the CRM system with accuracy and detail. Met daily/weekly performance targets while maintaining professionalism and strong communication.

Call Center Sales & Scheduler Representative/ Bath Planet August 2024- December 2025 Chicago, Illinois • (872) 336- 5405 • ****************@*****.*** Payroll Specialist / Addus Home Care May 2022- August 2024 Sales Representative/ Kosek Business Group November 2022- November 2023 Gained comprehensive product knowledge to provide tailored customer recommendations. Grew a strong client base through cold calls and online outbound marketing efforts. Built long-term relationships to ensure satisfaction and repeat business. Used Microsoft Office (Outlook, Word, Excel) for communication, scheduling, and documentation.

Consistently generated an average of 10 new clients per week, supporting business expansion. SKILLS LANGUAGES

Customer Service & Support

Call Handling (Inbound/Outbound)

Sales & Lead Conversion

Bilingual Communication (English & Spanish)

Cash Handling & POS Systems

CRM & Database Management

Payroll Processing & Auditing

Microsoft Office (Outlook, Word, Excel)

Time Management & Multitasking

Problem-Solving & Conflict Resolution

Order Fulfillment & Inventory Assistance

Attention to Detail

Team Collaboration

Professional Communication

English- Fluent

Spanish- Fluent

EDUCATION

John F. Kennedy High School

Graduated: May 2023

Personal Shopper/ Sams Club November 2021- May 2022 Fulfilled online orders by picking, scanning, and preparing items for pickup or delivery. Handled large and palletized orders while ensuring accuracy and timely completion. Assisted members with locating products, making purchasing decisions, and resolving issues. Promoted membership benefits and processed new memberships and upgrades. Followed safety procedures and reported potential hazards to maintain a safe Front of House Team Membe/ Panda Express January 2020- November 2021 Provided friendly customer service by greeting guests and addressing concerns. Took accurate orders and processed cash and card transactions. Served food and maintained a clean and organized dining room and service area. Suggested menu items and promotions to enhance guest experiences. Assisted with mobile orders and ensured fresh ingredients were available.

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