Exceptional Service Delivery Leader
Resume:
RSULA
ENGELBRECHT
***********************@*****.*** +267-********
Po Box 1201, Gaborone
Profile
A self sufficient, self reliant & multi skilled individual who bonds well with everyone I meet.
I am passionate about service excellence. My core strength is adding a strategic approach and intimate knowledge of defining and delivering authentic, inspirational and bespoke service.
I coordinate and lead with my vulnerability and have the ability to handle people and complex scheduling tasks, whilst being attached to accuracy. I am a humanitarian who is individualistic with exceptional organizational skills. Being disciplined and self authorized has allowed me to be a better steward of my resources. Transferable Portable Skills
Comprehensive blend of academic and operation experience at management level.
Exceptional commercial acumen to identify financial & operational inefficiencies.
Studied & worked abroad - England
Reception/Front of House
Telephone etiquette & interpersonal skills
Microsoft word, excel, office power -point
Stakeholder management
Strong negotiation & analytical focus
Project management, budget development, implementation & monitoring.
Leadership & Management Skills
Public speaking and Presentation Skills
Research Abilities
Travel Coordination
Calendar Management
Proactive Mindset
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Professional Summary
Tuli Wilderness (Pty) Ltd
Safari Camp General Manager August 2025 to present
Over seeing daily operations.
Managing guest experiences.
Leading Staff.
Maintain camp facilities.
Manage budgets.
Uphold safety and environmental standards.
Handle administrative tasks.
Coordinate activities.
Serve as main contact for guests.
Stock take systems
Auction It (Pty) Ltd
Customer Relation Officer & HR Assistant February 2022 – April 2024
First point of contact for clients.
Address FAQ’S, general queries & any raised issues.
Assist with/train/oversee customer service improvement programs with staff.
Foster a customer service mentality & environment.
Foster a good working environment with staff.
Provide ideas & programs for staff wellness & assist management.
Maintain & update customer data-base.
Help design & place advertisements for marketing purposes.
Assist HR with administrative & data collection activities.
& Beyond Safari Camp
General Safari Camp Manager April 2016 – January 2022
Responsible for monitoring accommodation bookings
Staff training
Guest interactions & hosting
Administration functions.
Tending to a variety of duties, flexibility, patience and great organization.
It has given me the ability to wear different hats.
Overseeing all Safari Camp operations including; Interviewing & Selecting
Assisting with preparation of forecasts & reports. Education
Wakefield College,West Yorkshire, United Kingdom.
EUROPEAN HND Travel & Tourism Management
Environment Markets of the tourism product
Managing people
Geographical resources in tourism
Tourism planning & sustainability
Financial Management
Beginners French and Italian
Management of worldwide Tour Operations
Visitor’s attraction
Referees
Ms Segomotso Banda
Zimbabwe & Botswana Cresta Group Human Resource
3912222
Mr Brandon Hartney
Ecomply Consultancy
Managing Director
*******.*******@*****************.***
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