Construction Project Leader and Client Solutions Expert
Resume:
Emily Hinkle
** ***** ** ********** ** Construction Planning & Management, Customer Service and
Sales
Mc Kee, KY 40447
*****.*******@*****.***
Professional Summary
Very dedicated and self motivated to achieve what a company needs from me. 15+ years of experience! Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Project Manager/Construction Manager
B&R Construction and Home Improvement-Annville, KY September 2022 to Present
• Led cross-functional teams in the successful planning, execution, and delivery of XX projects within budget and on schedule
• Monitored project progress regularly through status meetings and reports, identifying potential risks or issues proactively
• Facilitated effective communication among team members by conducting regular meetings and providing clear instructions on tasks and responsibilities
• Developed detailed project plans, including timelines, budgets, and resource allocation
• Oversaw the procurement of materials and equipment necessary for each project
• Ensured compliance with safety regulations and implemented best practices to minimize workplace accidents
• Assisted clients in creating budgets and managing debt to achieve long-term financial stability
• Utilized cash flow analysis tools to help clients optimize their spending habits and achieve savings goals Landscaping Supervisor
SMITH'S LANDSCAPING-Annville, KY
April 2018 to Present
Design clients new landscaping both commercial and residential areas. Keep up routine maintenance on clients landscaping such as trimming, removing or adding new plants to clients landscaping.Plan on how much time will be spent on labor and materials. Keep track of business accounts receipts, schedules and sales. Use hand tools, mowers, weed eaters, and blowers to maintain yards and landscaping around their homes. Make calls to potential clients and conduct sales calls to expand our list of clients. Handle all customer service calls and resolve any problems with customers or businesses that are needed to complete jobs.
• Managed scheduling and allocation of resources to meet project deadlines and client expectations
• Oversaw maintenance and repair of landscaping tools and machinery, reducing downtime by XX%
• Collaborated with clients to understand their specific needs and preferences, providing personalized recommendations for landscape design
• Managed budgeting process for landscaping projects, optimizing resource allocation while maintaining profitability
• Created detailed cost estimates for potential landscaping projects based on site assessments and client requirements
• Maintained accurate records of project progress including labor hours worked, materials used, expenses incurred, etc
Front Desk Manager and Guest Representative
Holiday Inn Express and Suites-Lexington, KY
August 2013 to April 2018
Worked front desk, ran night audit, made employee schedules, managed payroll, customer service in all areas such as managing business accounts and reservations, sales and complaints to cancelling reservations. Daily calls to confirm reservations and handling 3rd party booking companies. Conversing with housekeeping and breakfast area supervisors to advise them of the daily log so they will be prepared for guests. Answered phone calls and made sure guests had a great experience at the hotel.
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
• Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
• Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
• Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
• Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
Education
Paralegal Studies (Associates in Science (Political Science)) University of the Cumberlands-McKee, KY
August 2024 to Present
Criminal Justice (Associate in Arts (AA))
Somerset Community College-London, KY
June 2007 to May 2009
Skills
• Lawn care
• Schedule management
• Account management
• Computer skills
• Cash Handling
• Driving
• Project management
• Time management
• Mowing
• Construction
• Sales
• Payroll
• Landscape maintenance
• Night Audit
• Supervising experience
• Irrigation
• Team management
• Hand tools
• Heavy lifting
• Leadership
• Management
• Gardening
• Groundskeeping
• Mechanical knowledge
• Microsoft Excel
• Landscaping
• Communication skills
• Horticulture
• Maintenance
• Customer service
• Guest services
• Phone etiquette
Certifications and Licenses
FRONT DESK MANAGMENT CERTIFICATION
June 2017 to Present
CERTIFICATE FOR OUTSTANDING MANAGEMENT GUEST SERVICES AND REPRESENTATION SKILLS THRU IHG. THE CERTIFICATE IS TO LET FUTURE EMPLOYERS KNOW THAT I AM EXECELLENT WITH GUESTS, EMPLOYEES AND HOTEL REPRESTATION.
Guest representative
June 2017 to Present
Certificate in guest representative service thru IHG. Customer service representative in booking reservations and customer service thru IHG Customer service certificate
April 2016 to Present
IHG hotel group offered training and certificate in Customer Service OSHA 10
Certified Project Manager
Driver's License
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