HR & Admin Assistant at Engineering Firm

Professional Summary

Skills

Work History

Aћ'юљіѐію Cюћћќћ

**** ********** ****, ******, ** 43614 • Cell: 567-***-**** • *************@******.*** Qualified with 3 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment. Trusted key holder

Creative problem solver

MS Windows proficient

Exceptional communication skills

Quick learner

Strong client relations

Training development aptitude

Shipping and receiving professional

International sales support

Strategic sales knowledge

Multi-line phone talent

Bartender / Server, 01/2015 to Current

Don Juan Mexican Bar & Grill – Maumee, OH

Received beverage orders from wait staff and delivered beverages to guests. Greeted guests in a timely and professional manner. Carefully followed safety and sanitation policies handling food and beverages. Managed strict beverage control to minimize waste. Cleaned shelving, mixers, cups, blenders and soda guns. Closed out cash register and prepared cashier report. Served each guest courteously, quickly and efficiently. Consistently used suggestive selling techniques.

Enthusiastically and appealingly described food and drink specials to guests. Maintained a consistent, regular attendance record. Poured drinks using standard pour according to specifications. Set up glassware and liquor prior to events.

Refused service to intoxicated guests.

cashier, 03/2014 to 05/2015

Finish Line – Toledo, OH

Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.

Communicated with vendors regarding back order availability, future inventory and special orders. Successfully acquired an average of 80new customers per month, generating a 80% growth in revenue.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Designed displays to make the store experience interactive, engaging and reassuring. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Folded and arranged garments in attractive displays. Communicated all store initiatives and promotions to customers to generate return business. Provided an elevated customer experience to generate a loyal clientèle. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Contributed to annual store sales of $multi-million per year. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of 50%.

Maintained cleanliness and presentation of stock room and production floor. Built long-term customer relationships and advised customers on purchases and promotions. Set up and explained new membership contracts.

Recommended alternative items if product was out of stock. Education

High School Diploma: 2016

Christian Corners - Union City, GA

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