Michelle Gordon **** N Casablanca Dr
Tucson, AZ *5704
***********@*******.***
EXPERIENCE
Tucson Family Medicine, Medical Record Specialist
October 2020 - Present Tucson, AZ
• Process incoming faxes and urgent requests for patient records, promptly sending documents as needed for bloodwork, o ce notes, and external specialist review.
• Accurately scan, label, and upload signed documents, hospital notes, EKGs, and other critical patient information to maintain up-to-date patient charts.
• Coordinate with Datavant for patient medical record requests, ensuring secure and e cient transfer.
Sahuaro Vista Pet Clinic, Veterinary Assistant
October 2018 - October 2020 Tucson, AZ
• Performed laboratory tasks such as taking and developing radiographs and X-ray images
• Maintained clinic records including pet treatment and laboratory documents, research updates, and medicine, equipment, and supply inventory.
Pusch Ridge Pet Clinic, Veterinary Assistant Lead
March 2014 - October 2018 Tucson, AZ
• Contributed to all clerical duties: answering multiple phone lines, patient check-in, and check-out, e ectively communicating as a liaison between the doctor and client, and maintaining patient records.
• Ordered inventory, scheduled writing, and handled customer complaints.
EDUCATION
Penn & Foster, Medical Billing & Coding Diploma.
July 2019
Objective
Motivated and detail-oriented
Medical Record Specialist with
over 14 years of experience in
customer service. Eager to utilize
my strong organizational skills,
knowledge of healthcare
systems, and dedication to
patient care to enhance medical
record processes at your
organization.
Skills
Ability to multitask and
manage competing priorities.
Expertise in EHR and patient
management software (e.g.
Quanum, Epic, Allscripts,
IDX).
Strong customer service skills
and willingness to problem
solve.
Knowledgeable about health
insurance plans and coverage
verification.
E ective time management
and organizational abilities.