Assistant Manager - Operations & Customer Service Expert
Resume:
Robyn Thibeault
Goodyear, AZ *****
*****.*********@*****.***
Professional Summary
To participate as a team member in a work environment focused on promoting business growth by providing superior value and service.
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Smoker Friendly-Thornton, CO
June 2018 to Present
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Collaborated with marketing department on promotional activities to drive foot traffic and increase sales revenue by XX%
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Coordinated special events or promotions within budget constraints while exceeding customer expectations
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Increased overall store profitability by analyzing product performance data & adjusting pricing/ markdowns accordingly
• Implemented customer loyalty programs resulting in a XX% increase in repeat business
• Collaborated with the management team to develop and implement operational policies and procedures
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
• Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
SECRETARY/CHILD LIAISON
BIKERS AGAINST CHILD ABUSE-Denver, CO
October 2009 to December 2015
As Secretary I was responsible for taking/typing meeting minutes twice a month, reports, rosters, member and supporter records such as background checks, membership status and disciplinary actions. Written communication to the chapter, overseeing events committee and chairing the election committee. I was on the executive board of directors.
As Child Liaison, I was the first responder on our 800#, liaised between families, case workers, therapists and District Attorneys to make sure the needs of the child were being met. I created a data base of the more than 100 families to ensure accurate information was being kept. This data base is now mandatory for Colorado and will be implemented worldwide.
Education
DIPLOMA in General Education
BRIGHTON HIGH SCHOOL-Sandy, UT
1982 to 1986
Skills
• Excel (6 years)
• Inventory control
• Customer service
• Merchandising
• Store management
• Microsoft Office (6 years)
• POS
• Cash handling
• Sales
• Assistant Manager Experience
• Cash register
• Leadership
• Sales management
• Type 45 Wpm (7 years)
• Retail management
• Supervising experience
• Team management
• Communication skills
• Management
• Retail sales
• Training & Development
• Written Communication (6 years)
Certifications and Licenses
Driver's License
Additional Information
SKILLS & ABILITIES
Good communication skills both written and verbal
Capable of analyzing and solving problem efficiently Completing work in a timely manner
Detail oriented, efficient and accurate
Strong leadership and adaptability skills
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