HR Administration & Onboarding Professional

Muhammad Arefin

Ottawa, ON 613-***-**** *********@*****.***

Detail-oriented and adaptable professional with 3+ years of Canadian experience in administration, HR

support, and customer service. Skilled in coordinating office operations, managing employee records,

supporting recruitment and onboarding, and improving workplace processes. Currently completing an HR

Management Certificate at Algonquin College and preparing for HRPA certification. Known for strong

communication, organizational, and problem-solving skills, with a proven ability to support teams and

deliver efficient operations.

Core Skills

Recruitment & Onboarding HRIS & Payroll Support

Scheduling & Attendance Tracking Policy Compliance (AODA, Health & Safety)

Employee & Labor Relations Employee Records & HRIS (basic)

Customer Service & Client Relations Training & Orientation Programs

Conflict Resolution HR Tools: MS Office, Salesforce, Basecamp

Experience- Current

Associate (Client Services & HR Support) – DYMON, Ottawa, ON Dec 2023 – Present

• Supported new employee onboarding and training, ensuring compliance with company and

AODA standards.

• Coordinated scheduling and administrative support for staff and operations.

• Implemented customer feedback system that improved satisfaction by 15%.

Professional Experience

Administrative & Customer Service Various Employers – Ottawa, ON 2020 – Present

• Coordinated day-to-day office operations, scheduling, and documentation for cross-functional

teams.

• Supported HR functions including employee data entry, onboarding orientation, and tracking

training attendance.

• Delivered high-quality client service, resolving inquiries and maintaining positive relationships.

• Assisted managers with reporting, filing, and compliance documentation.

• Trained and guided new team members, improving service efficiency and knowledge sharing.

Team Leader & Administrative Assistant Retail/Service – Ottawa, ON 2017 – 2020

• Supervised a team of 8+ staff, ensuring performance standards and adherence to company

policies.

• Managed scheduling, payroll support, and staff communications.

• Handled cash flow and daily reconciliation, reducing errors by 15%.

• Supported recruitment by screening resumes and coordinating interviews.

Education & Certification

• HR Management Certificate (in progress) – Algonquin College, Ottawa, ON (Expected 2025)

• Preparing for HRPA (CHRP) Exam – Ontario, 2026

• Master of Entrepreneurship in Technology & Innovation Management – Carleton University,

Ottawa, 2022

• Master of Marketing – University of Dhaka, Bangladesh, 2000

Certifications & Professional Engagement

Member, HRPA Ontario

Canadian Food Safety Certification (2025)

Smart Serve Ontario (2024)

Volunteer & Projects

Youth Skills Building Workshops – Designed and delivered sessions on workplace readiness and

communication. 2025

Community Event Coordinator – Assisted with planning, scheduling, and volunteer management.

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