Administrative Secretary with Client-Focused Support
Resume:
R
Yadira
Rodriguez
*********@*****.***
Covina, CA 91723
SUMMARY
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
SKILLS
Bilingual: Spanish
Confidentiality and understanding
Office staff leadership
Letter writing
Inventory purchasing
Developing presentations
Prioritization and time management
Issue response and resolution
PC proficient
Account balancing reconciliation
Multi-line phone systems
Transporting file
Strong Work Ethic
Positive Attitude
Responsable
Quality Insurance
Microsoft Excel
Filing
Microsoft Power Point
Legal Terminology
Microsoft Word
Business English
Microsoft Outlook
EXPERIENCE
Secretary
Walnut, CA
Oparc/ May 2019 to Current
Created agendas, meeting notes and other documents to enhance collaborative process.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Provided administrative support to marketing team members, fostering timely project completion.
Maintained organized filing system of paper and electronic documents. Supported team members by restocking supplies, maintaining office equipment. Coordinated communications, taking calls, responding to emails and interfacing with clients.
Completed supply orders and maintained appropriate levels of office supplies. Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Assisted with answering phones, route calls to the appropriate party and take messages.
Filing paper work, entering data and keeping office well organized. Hosted Zoom classes for remote services.
Assisted visitors with temperature screening.
Cafeteria Food Worker
Pomona, CA
Pomona Unified School District / Mar 2018 to Oct 2018 Evaluated and inspected food for flavor and hygiene before serving. Served food to children.
Merchandised food and beverage items for serving efficiently. Oversaw preparation and serving of food to provide healthy and nutritious food. Office Assistant Volunteer
Pomona, CA
Office Occupations Program / Feb 2018 to May 2018
Assisted in making daily photo copies
Organized incoming and outgoing mail and documents. Filed records and assisted with daily office duties. Food Demonstrator
Fullerton, CA
Neo Sol/ Jul 2010 to Nov 2012
Demonstrated experience in preparing, demonstrating and marketing food items. Used food sampling methods, culinary activities, and sales techniques. Practiced food safety and sanitation rules and practices. Interacted with all levels of employees of the organization, in a pleasant manner. Provided high quality customer service and ensured customer satisfaction. Quality Control
Santa Fe Springs, CA
Nien Made / Oct 2007 to Jul 2009
Inspected different types of blinds and shutters.
Reported any problem or error with production orders. Created records of products inspected.
Customer Service Representative
Downey, CA
Educational Programs Computer Software/ May 2005 to Mar 2007 Attended calls from customers, and provide them with the required information according to company protocols.
Engaged customers in conversation to determine their problems and issues, and provide them with the required support.
Create and maintain logs of conversations with customers, and ensured that any urgent issues are escalated to the manager.
Telemarketing
Downey, CA
Brainstorm USA/ Nov 2002 to Feb 2004
Maintained and recorded customer information in database. Handled inbound telephone calls from interested customers. Presented information about membership details and purchase advantages. Worked well with automatic computer dialing and proprietary software to manage daily call loads.
Resolved customer complaints by escalating calls to proper department. Contacted private individuals or businesses by telephone to solicit sales. Made appointments with interested customers according to schedule availability. Collaborated with management to resolve concerns and problem calls. Took messages and transferred calls for telemarketing team. Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
Followed up on sales leads through outbound calling. EDUCATION AND TRAINING
Some College (No Degree): Office Technology
Pomona Adult And Career Education
Pomona, CA
High School Diploma
South Gate High School Jun 2002
South Gate
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