Senior ServiceNow Architect and Leader (ITSM, ITOM, HRSD)

Henry Intezar

Lead ServiceNow Lead ITSM, ITOM, HRSD, CSM, API & JavaScript Development

************@*****.*** 605-***-**** Albany, NY, 12204 Profile

Experienced ServiceNow Developer with over 10 years of hands-on expertise in designing, developing, and implementing solutions across ITSM, ITOM, HRSD, and CSM modules. Skilled in building custom applications, automating workflows, and integrating enterprise systems using REST, SOAP, and Java-based APIs. Strong background in Java, JavaScript, and Glide scripting with a focus on performance, scalability, and security. Proven track record of leading development teams, delivering end-to-end implementations, and improving service operations. Dedicated to creating efficient ServiceNow environments that align technology with business goals. Skills

ServiceNow Development & Configuration

•Custom Applications, UI Policies, Client Scripts,

•Business Rules, Catalog Items, Record Producers,

•Scoped Apps, Flow Designer

Programming & Scripting

•JavaScript, Glide APIs, Java, Spring Boot, HTML,

•CSS, AngularJS, SQL

IT Service Management (ITSM)

•Incident, Problem, Change, Request, CMDB, Asset

•Management, Service Level Agreements

DevOps & Tools

•Git, Jenkins, JIRA, Agile Methodologies,

•ServiceNow Studio, Update Sets, Automated Test

•Framework

IT Operations & Automation

•Discovery, Event Management, Orchestration, MID

•Server, IntegrationHub, Workflow Automation

Performance & Security

•ACLs, Role-Based Access, Security Policies,

•Performance Optimization, Instance Health

Integrations & APIs

•REST APIs, SOAP APIs, Scripted APIs, LDAP, SSO,

•OAuth, Webhooks, IntegrationHub Spokes

Reporting & Analytics

•Performance Analytics, Dashboards, Reporting

•Automation, KPI Tracking

Professional Experience

Lead ServiceNow Developer, Alpha apex Group

•Leading end-to-end implementation of ITSM and ITOM modules, ensuring platform scalability and data accuracy.

•Architecting and developing complex integrations with third-party systems using REST and SOAP APIs.

01/2021 – Present

•Managing the CMDB and Discovery process to maintain accurate configuration relationships.

•Overseeing code reviews, implementing development standards, and mentoring junior developers.

•Collaborating with business teams to deliver automated solutions that streamline IT operations.

•Driving automation and process optimization initiatives to enhance service delivery and reduce manual effort.

Senior ServiceNow Developer, Pharicode

•Designed and customized ITSM modules with a focus on automation and performance improvement.

•Built complex Catalog Items and workflows using Flow Designer and Script Includes. 06/2017 – 12/2020

•Implemented ACLs, business rules, and notifications for enhanced data security and usability.

•Supported version upgrades, testing, and migration activities.

•Integrated external applications using REST and SOAP APIs to streamline data exchange and business operations.

•Collaborated with business analysts and stakeholders to gather requirements and deliver tailored ServiceNow solutions

ServiceNow Developer, WholePoint

•Designed, configured, and customized core ServiceNow modules including Incident, Change, Request, and CMDB.

•Developed Script Includes, Business Rules, Client Scripts, UI Policies, and UI Actions to support advanced platform functionality.

11/2015 – 05/2017

•Built and enhanced Catalog Items and automated fulfillment workflows using Workflow Editor and Flow Designer.

•Implemented REST and SOAP integrations within ServiceNow to exchange data with external systems and ensure seamless automation.

•Optimized platform performance by refining scripts, improving query efficiency, and following ServiceNow best practices.

•Supported upgrades, testing, debugging, and deployment activities across multiple ServiceNow environments.

•Worked closely with cross-functional teams to translate requirements into scalable ServiceNow solutions and deliver high-quality configurations Junior ServiceNow Developer, Fruition Partners Inc

•Assisted senior developers in ServiceNow form design, script writing, and catalog development.

•Created simple business rules, UI policies, and notifications under supervision. 09/2014 – 10/2015

•Supported user acceptance testing, troubleshooting, and system maintenance.

•Gained foundational understanding of Service Now platform architecture and development lifecycle.

Certificates

ServiceNow Certified System Administratoin - CSA

ServiceNow Certified Implementation Specialist - ITSM ServiceNow Certified Application Developer - CAD

Education

Bachelor of Science, University of the Punjab

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