Excellent work ethics and people skills

TRACY SPIRES

***** *****, ** +1-564-***-**** ***************@*******.***

Summary

Highly organized and reliable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Eager to take on additional responsibilities to meet team goals. Seeking a full-time role that leverages interpersonal skills, effective time management, and problem-solving expertise. Detail-oriented with exceptional communication and project management abilities, recognized for a proactive approach to identifying issues and optimizing processes in fast-paced environments.

Skills

CRM Proficiency: Manage customer interactions and

improve service.

Appointment Scheduling: Organize appointments and staff schedules.

Retail Operations Management: Oversee daily retail functions.

Computer Skills: Use software for communication and data management.

Relevant Soft Skills:

Customer Complaint Resolution: Effectively handle and resolve issues.

Excellent Communication: Clear verbal and written

interactions.

Problem-Solving: Quickly identify and address problems. Multitasking: Manage multiple tasks efficiently.

Teamwork: Collaborate effectively with team members. Attention to Detail: Ensure accuracy in customer

interactions.

Interpersonal Skills: Build rapport with customers and colleagues.

Active Listening: Understand customer needs and

concerns.

Negotiation: Resolve conflicts and negotiate effectively. Positive Attitude: Maintain professionalism in all situations. Experience

WALMART - APPAREL ASSOCIATE 12/2021 - Current

Longview

Increased sales by designing attractive merchandise displays and keeping the store organized, enhancing customer engagement.

Optimized stock levels through efficient replenishment, ensuring constant product availability and minimizing shortages. Streamlined operations by effectively coordinating with front-end and backroom staff, improving workflow efficiency. Ensured accurate pricing information by staying updated on policies, preventing customer misinformation and aiding decision-making.

SOS - OWNER 04/2011 - 09/2018

Cathlame

Managed operations, ensuring smooth workflow and efficiency. Developed client relationships, increasing repeat business and referrals. Handled financials, improving accuracy and profitability. Assessed customer needs, boosting satisfaction and sales. Implemented marketing, increasing brand visibility and new customers. Negotiated supplier contracts, reducing costs.

Improved customer satisfaction through streamlined processes. Organized trade shows, generating new business leads. Led negotiations, lowering expenses.

Enhanced retention with feedback sessions.

Built strong customer relationships, increasing loyalty. Negotiated prices, cutting costs and raising profits. Education and Training

Pierce Community College, - Tacoma, WA

ITC, 05/2004

Phillipsburg High School,

06/1979

Somerset Community College - Some College (No Degree)

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