Assistant Manager with 18+ Years in Retail Leadership
Resume:
Professional summary
Assistant Manager with over 18 years of experience in retail management, excelling in team leadership and customer satisfaction. Proven track record in mentoring and developing team members, enhancing service delivery, and driving measurable improvements in performance metrics. Adept at maintaining compliance with corporate standards and fostering a collaborative work environment to achieve business goals.
Employment history
Kay Jewelers Assistant Manager Tulare
2019 - Present
Bed Bath & Beyond Customer Service Manager San Francisco, Ca Sep 2007 - Jun 2019
Education
No Degree West Hills College-Lemoore Lemoore, Ca Aug 1999 - Jun 2002
Valerie Arnold
Assistant Manager
1464 Coyote St, Tulare, United States, 93274
**********@*****.***
Oversee daily operations, boosting customer satisfaction through effective team leadership. Coordinate training, enhancing skills and fostering a culture of excellence in service. Deliver exceptional support, building strong relationships and encouraging repeat business. Mentor team members, improving skills and contributing to team success. Drive measurable improvements in customer satisfaction and team performance. Maintained accurate sales records and executed daily audits, ensuring compliance with corporate standards and financial integrity.
Analyzed customer feedback trends to identify service gaps, implementing targeted training that led to marked gains in service efficiency.
Led a team of customer service representatives in resolving complex issues, achieving substantial improvements in customer satisfaction ratings. Trained and mentored staff in customer service best practices, cultivating a knowledgeable team that consistently exceeded performance goals. Fostered a team-oriented environment, enhancing communication among staff and driving a shared commitment to exceptional customer service. Maintained comprehensive training documentation, ensuring consistent knowledge transfer and adherence to customer service standards.
Trained new hires in customer service protocols, fostering a collaborative culture that empowered staff to exceed customer expectations.
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