Hospitality Pro Seeking Bottle Service Role
Resume:
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**Ann Michaella Pierre**
Boca Raton, FL **428
***********@*****.***
Authorized to work in the US for any employer
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**Professional Summary**
Dynamic and motivated hospitality professional recognized for fostering an innovative work environment and driving team success. Proven ability to enhance guest experiences through exceptional service, effective multitasking, and strategic operational improvements. Adept at training new team members and managing customer relations, ensuring memorable dining experiences. Committed to going above and beyond to achieve organizational goals and elevate customer satisfaction.
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**Work Experience**
**Hostess**
Big City Tavern, Fort Lauderdale, FL
*April 2023 - Present*
- Greet and welcome guests, creating a warm and inviting atmosphere.
- Manage reservations and seating arrangements efficiently to ensure smooth service flow.
- Provide accurate wait time estimates, minimizing customer dissatisfaction.
- Train new hosts on greeting protocols and reservation management.
- Develop strong relationships with regular customers to enhance their dining experiences.
**Server**
The Cheesecake Factory, Fort Lauderdale, FL
*October 2022 - Present*
- Deliver warm and friendly interactions, ensuring timely food delivery and drink refills.
- Assist guests with menu selections and provide exceptional service that exceeds expectations.
**Crew Member**
Wendy’s, Boca Raton, FL
*June 2020 - Present*
- Prepare and bag food orders, operate cash register, and maintain cleanliness in dining areas.
**Server**
Padrino’s, Boca Raton, FL
*April 2021 - August 2022*
- Recognized for exceptional service and assistance with customer orders while maintaining high cleanliness standards.
- Collaborated with kitchen staff and management to ensure excellent service and customer satisfaction.
- Resolved guest complaints effectively, contributing to a positive dining atmosphere.
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**Education**
High School Diploma
West Boca Raton High School, Boca Raton, FL
*August 2018 - Present*
**NHA Certifications**
Certified Clinical Medical Assistant (CCMMA)
**Lash Technician Certification**
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**Skills**
- Cash Handling
- Customer Service
- Food Safety & Handling
- Meal Preparation
- Restaurant Experience
- POS Systems
- Bilingual: French (Fluent), Haitian Creole (Fluent), Spanish (Intermediate)
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**Certifications**
- ServSafe Certified (April 2022 - April 2025)
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